A new client should be a planned event, not an accident. And the most productive way to get a continuing stream of planned events is to follow an established process for generating referrals. Referrals are the highest producing form of marketing. In fact studies have shown that as many as seven out of 10 referrals turn into new clients. By contrast, cold calls for … [Read more...] about How and When to Ask a Client for a Referral
Working with lawyers
Spreadsheet Savvy is Vital to Law Office Administration
In the dynamic landscape of legal administration, adept management of data and information is paramount. Law office managers serve as the backbone of law firms, ensuring smooth operations, client satisfaction, and adherence to regulatory requirements. Amidst the myriad responsibilities they shoulder, proficiency in utilizing spreadsheets emerges as a cornerstone skill, … [Read more...] about Spreadsheet Savvy is Vital to Law Office Administration
Sample Policy: Halloween Costumes
Creating a policy for dressing up for Halloween in a law office is important to ensure that employees maintain professionalism while still having the opportunity to enjoy the holiday. Here's a suggested policy: [Law Office Name] Halloween Dress-Up Policy Purpose: The purpose of this policy is to allow employees to participate in Halloween festivities while maintaining a … [Read more...] about Sample Policy: Halloween Costumes
Unlocking Profitability: How Streamlining Administrative Work Frees Up More Billable Hours
You know the drill—attorneys are constantly juggling client work, legal research, and court deadlines, but behind the scenes, a mountain of administrative tasks eats away at their billable hours. As a law office manager, one of your biggest opportunities to increase profitability is streamlining these non-billable tasks so attorneys can focus on what they do best: practicing … [Read more...] about Unlocking Profitability: How Streamlining Administrative Work Frees Up More Billable Hours
Managing Policies, Technology, and Support Systems for Remote and Hybrid Work
The world of work has undergone a significant transformation, and like many, your law office is probably embracing remote and hybrid work models. As the person who keeps everything running smoothly, you play a crucial role in making this transition successful. Let's talk about how you can effectively implement and manage the necessary policies, technology, and support systems … [Read more...] about Managing Policies, Technology, and Support Systems for Remote and Hybrid Work
Oversharing: Can You Please Curb Your TMI?
By Lynne Curry When “Heather” met with her boss to request a week of personal leave, she didn’t intend to spill her deepest secrets. But Heather needed someone to understand—the sleepless nights, the gut-wrenching choice, the unbearable fear of raising a child with birth defects. Her boss listened without judgment. Still, in the days that followed, Heather couldn’t … [Read more...] about Oversharing: Can You Please Curb Your TMI?
Client Connection: Effective Strategies for Managing Client Relations
In the fast-paced world of law, managing client relations is more than just a task—it's an essential part of your firm’s success. Strong relationships with clients can lead to repeat business, referrals, and a positive reputation in the legal community. But how do you cultivate and maintain these relationships effectively? Whether you’re a seasoned office manager or new to the … [Read more...] about Client Connection: Effective Strategies for Managing Client Relations
9 Effective Strategies to Handle Difficult Clients
As a law office manager, you wear many hats, from overseeing administrative tasks to ensuring client satisfaction. One of the most challenging aspects of your role is dealing with difficult clients. Handling such clients effectively is crucial for maintaining the firm's reputation, ensuring smooth operations, and fostering a positive work environment. This article provides … [Read more...] about 9 Effective Strategies to Handle Difficult Clients
8 Ways to Keep your Clients Happy with You
Happy and satisfied clients not only contribute to the success of your firm but also become valuable advocates for your services. By providing exceptional client experiences, you can build strong relationships, foster loyalty, and promote positive word-of-mouth referrals. In this article, we will explore essential tips to help law office administrators improve client … [Read more...] about 8 Ways to Keep your Clients Happy with You
Seize Control of Your Workday
Your to-do list is long, your inbox is overflowing, and everyone seems to need something from you—right now. As a law office administrator, your day can feel like a nonstop whirlwind of requests, interruptions, and unexpected fires to put out. But instead of letting the day control you, it’s time to take control of your day. With a few key strategies, you can stay organized, … [Read more...] about Seize Control of Your Workday