It’s easy to get swept up in the to-do lists, reports, scheduling, and troubleshooting that fill an office manager’s day. You’re juggling a hundred moving pieces, and just getting through the day without a printer jam or a staff meltdown feels like a win. But amid the whirlwind, there’s one small habit that can make a big difference—for morale, for relationships, and even for … [Read more...] about Why “Thank You” Matters More Than You Think
Working with lawyers
7 Ways to Manage the Midnight Pings
You’re brushing your teeth. Your phone buzzes. It’s your boss. You’re making dinner. Ping. Still your boss.You’re in bed, face mask on, finally relaxed. Ding. Guess who? If your boss seems to believe that email has no off-switch, you’re not alone. In today’s hyper-connected world, the line between “at work” and “off-duty” can blur fast—especially when the … [Read more...] about 7 Ways to Manage the Midnight Pings
Harnessing the Potential of Legal Project Management in Your Law Office
Legal work isn’t just about knowing the law—it’s about managing the people, processes, and timelines that keep cases and clients moving forward. That’s where legal project management (LPM) comes in. It’s not just a buzzword borrowed from the corporate world. When applied in a law firm setting, LPM can bring structure, predictability, and profitability to your operations—and … [Read more...] about Harnessing the Potential of Legal Project Management in Your Law Office
Want to Work Smarter, Not Harder? AI Can Help You Do Just That
Artificial intelligence isn’t just for tech wizards and big law firms anymore—it’s quickly becoming a must-have tool in legal administration. Whether you're juggling scheduling, document management, billing, or legal research support, AI can help you streamline the busywork and free up time for higher-value tasks. And the best part? You don’t need a tech background to get … [Read more...] about Want to Work Smarter, Not Harder? AI Can Help You Do Just That
What payment methods do your clients want?
As a law office administrator, you know that handling client payments efficiently is key to maintaining a smooth and professional practice. But in today’s fast-evolving financial landscape, traditional payment methods might not always cut it. Clients are looking for more flexibility, convenience, and security when it comes to settling their bills. Offering diverse payment … [Read more...] about What payment methods do your clients want?
How you can support associates’ professional development
The law office administrator can have a significant impact on the professional development of your associates. By fostering a culture that encourages continuous learning, providing mentorship opportunities, and promoting growth, you can help build a stronger, more capable team. Here’s how you can play a pivotal role in supporting your associates’ professional development. 1. … [Read more...] about How you can support associates’ professional development
Questions a new administrator should ask the managing partner
Congratulations on your new position as the law office administrator, reporting directly to the managing partner. As you prepare for your first meeting with the managing partner, it's essential to ask the right questions to gain clarity on your role and responsibilities. Here are some questions to consider. What are the key priorities for the law office in the next six … [Read more...] about Questions a new administrator should ask the managing partner
Here’s how to hire or contract a courier/court runner
Hiring or contracting a courier or court runner is a crucial decision for a law office. These professionals play an essential role in ensuring that important legal documents, court filings, and deliveries are handled with efficiency and precision. Whether you choose to hire an employee or contract the role out, finding the right person is key. Here’s how you can recruit, … [Read more...] about Here’s how to hire or contract a courier/court runner
How and when to ask a client for a referral
A new client should be a planned event, not an accident. And the most productive way to get a continuing stream of planned events is to follow an established process for generating referrals. Referrals are the highest producing form of marketing. In fact studies have shown that as many as seven out of 10 referrals turn into new clients. By contrast, cold calls for … [Read more...] about How and when to ask a client for a referral
Case Management Audit Checklist
Objective: Ensure efficiency, compliance, and client satisfaction in the case management process. Use this checklist during regular audits to assess the effectiveness of case management practices and identify areas for improvement. 1. Case Load Distribution Workload Balance: Verify that cases are distributed equitably among attorneys to avoid … [Read more...] about Case Management Audit Checklist