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working with clients

9 effective strategies to handle difficult clients

January 29, 2025

As a law office manager, you wear many hats, from overseeing administrative tasks to ensuring client satisfaction. One of the most challenging aspects of your role is dealing with difficult clients. Handling such clients effectively is crucial for maintaining the firm's reputation, ensuring smooth operations, and fostering a positive work environment. This article provides … [Read more...] about 9 effective strategies to handle difficult clients

New client onboarding checklist

January 20, 2025

Onboarding a new client effectively is crucial for setting the foundation for a successful attorney-client relationship. It ensures that all necessary information is gathered, legal obligations are met, and the client feels confident in their choice of representation. The following New Client Onboarding Checklist is designed to guide law office managers through each essential … [Read more...] about New client onboarding checklist

Staff training quiz: Managing client funds

November 18, 2024

Questions: What are client trust accounts used for in a law office? a) Personal savings of the attorneys b) Holding and managing client funds for legal matters c) Paying office expenses d) Making personal investments True or False: Client funds should always be kept separate from the law firm's operating funds. When should client funds be deposited into the trust … [Read more...] about Staff training quiz: Managing client funds

Make a good impression with your email closing

September 7, 2023

How you end a business email can leave a lasting impression on the recipient. The right closing can make your email feel more professional and polished, while a poor closing can detract from the message you’re trying to convey. In this article, we’ll explore some tips and best practices for concluding your business emails in a way that leaves a positive impression on your … [Read more...] about Make a good impression with your email closing

Practice the art of active listening

August 17, 2023

Whether you dealing with a client on the phone, a staffer with a problem or a managing partner with instructions for you, you need to practice active listening. The skill of active listening has the power to transform relationships, enhance team collaboration, and drive organizational success. As a manager, honing your active listening skills can lead to a more engaged and … [Read more...] about Practice the art of active listening

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    • 7 Policies Every Law Office Should Have

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8 proven ways to totally destroy your credibility as a manager

Offering AI Upskilling as a Job Benefit: A Smart Move for Office Managers

How to Create a Calm, Focused Environment in a Small Office

Do I Fire A Staffer Who Doesn’t Deserve It?

Why Every Office Manager Should Create Standard Operating Procedures (SOPs)

Your Career

8 proven ways to totally destroy your credibility as a manager

Do I Fire A Staffer Who Doesn’t Deserve It?

Reconnecting with Purpose: How to Invite Someone from the Past into Your Career Network

How I Outsmart My To-Do List (with a Little Help from Tech)

What to Do If You’re the One Who’s Always Late

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