Happy and satisfied clients not only contribute to the success of your firm but also become valuable advocates for your services. By providing exceptional client experiences, you can build strong relationships, foster loyalty, and promote positive word-of-mouth referrals. In this article, we will explore essential tips to help law office administrators improve client … [Read more...] about 8 ways to keep your clients happy with you
Working with attorneys
Enforce those billing and collection guidelines
Getting paid or not getting paid to a great extent depends on the firm’s billing and collection guidelines—and whether they are enforced. Without guidelines, the firm is asking for money loss. Billing is haphazard, collection work isn’t done regularly, personal clients aren’t always satisfied with their bills, and corporate clients may hold up payment or contest the … [Read more...] about Enforce those billing and collection guidelines
9 tips for getting your lawyers onto the speaking circuit
One effective way to showcase your firm's expertise, build brand recognition, and enhance professional development is by encouraging your lawyers to participate in conferences and web events as speakers. By leveraging these platforms, your attorneys can make a significant impact, both individually and collectively. Consider these benefits that arise from encouraging your … [Read more...] about 9 tips for getting your lawyers onto the speaking circuit
Prove tech competency at your law firm
By Doug Striker Clients are increasingly asking law firms to prove tech competency before signing contracts for work. Why? Because they know that good tech skills translate into more efficient production, which translates into more bang for their buck. Simply put: Clients don’t want to pay high hourly rates if the people producing the work don’t know how to, say, format a … [Read more...] about Prove tech competency at your law firm
5 ways to help your team members overcome burnout
The last several years have been rough on everyone in the workplace, including law offices. Chances are someone on your team has had enough of the pressures from work, family, finances, the public health emergency and other turmoil in society. As a manager, you want to help. Here are four ideas to get you started: Help organize and prioritize work into manageable and … [Read more...] about 5 ways to help your team members overcome burnout
Common partner compensation systems
By Brenda A. Barnes and Camille Stell Partner compensation is probably one of the most sensitive aspects of a law firm’s practice management. Whether you are adopting a new system or modifying the current one, there must be an extraordinary amount of thought, care, and study. Systems are either non-performance-based systems or performance-based systems. Here are the … [Read more...] about Common partner compensation systems
Report: Productivity surges as legal industry embraces AI
Clio, the world’s leading provider of cloud-based legal technology, has released its 2023 Legal Trends Report, revealing a remarkable increase in law firm productivity as technology adoption continues to rise. Legal professionals are actively embracing technology solutions to enhance workflow efficiency, boost financial performance, and optimize time management. With the … [Read more...] about Report: Productivity surges as legal industry embraces AI
Can every attorney in your office answer these 10 critical questions for 2024?
Want to see more profit in 2024? Get each attorney to draw up a practice plan for the year. A plan forces the attorneys to organize their work agenda by focusing on practice development, production, and self-improvement. What’s more, it ensures that everybody does work that furthers the firm’s goals, it keeps the marketing focused, and it keeps the collections in line. Use … [Read more...] about Can every attorney in your office answer these 10 critical questions for 2024?
Practice the art of active listening
Whether you dealing with a client on the phone, a staffer with a problem or a managing partner with instructions for you, you need to practice active listening. The skill of active listening has the power to transform relationships, enhance team collaboration, and drive organizational success. As a manager, honing your active listening skills can lead to a more engaged and … [Read more...] about Practice the art of active listening
Howdy and welcome to the team: 7 best practices for staff onboarding
Effective onboarding not only establishes a strong foundation for long-term success but also cultivates a positive and productive work environment. Consider these best practices for onboarding new hires, enabling you to create a smooth transition for them and set the stage for their future achievements. Prepare a welcoming environment: First impressions matter. Make sure … [Read more...] about Howdy and welcome to the team: 7 best practices for staff onboarding