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TRAINING & TECHNOLOGY

Proof of tech skills: Everybody’s doing it!

By Jay Stromberg bio When it comes to professional upward mobility, it’s looking like assessments are where it’s at. According to a recent article in TechCrunch.com, even LinkedIn is getting into the assessment game. “LinkedIn, the social networking service for the working world, is today taking the wraps off its latest effort to provide its users with better tools for presenting their professional selves, and to make the process of recruitment on the platform more effective. It will now offer a new feature called Skills Assessments: short, multiple-choice tests that users can take to verify their knowledge in areas like computer languages, software packages and other work-related skills.” In some ways, the legal industry is ahead of this curve. Ever since the American Bar Association updated their Model Rules in 2012 to include technological… . . . read more

TRAINING YOUR ATTORNEYS

“I thought you had the baby!” “I thought YOU did!”

By Jay Stromberg bio Sorry about my alarming headline, but I thought it was the perfect analogy for a topic I want to discuss today. If you’re a parent, you have likely experienced this terrifying moment: You and your spouse look at each other and realize that you both assumed the other one was in charge of the kid(s). A mad scramble ensues and, hopefully, your cherub is playing happily in the backyard. I honestly think this is very similar to what happens in law firms that need to train attorneys and staff to use new technologies: No one wants to be responsible for demanding that attorneys advance their skills. So, no one talks about it and no one takes responsibility. And when attorneys refuse to learn, their secretaries will… . . . read more

HIRING

Easy-to-use interview system guarantees a good match between secretary and attorney

For secretarial interviews, an Ohio administrator uses the approach that includes everything—attorney input, staff input and even observations from…


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TIME MANAGEMENT

Here are four good ways to get your work done and enjoy a long weekend

Many managers will agree that the most difficult part of their job is finding time to get all the work done. And, while everyone loves…


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YOUR CAREER

Why your career depends upon building respect from your staff

Whether you are a new administrator or an old one, don’t expect to keep the job for long without the respect of staff…


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MARKETING THE LAW FIRM

Is your website violating ABA’s ethical guidelines?

A good website is valuable 24-hour marketing.
But underneath it lies another web—one of ethical concerns, the main ones being…


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MANAGING THE OFFICE

Why your latest management decision failed

When making significant decisions, have you noticed how difficult it is to come to a rational decision, even with a mastery of facts and employing…


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TRACKING PROFITS

Model Tool: Monthly Attorney Report

Why you need this model tool:

No firm can support even an excellent attorney who isn’t profitable. Superb skills alone are not enough. Each attorney has to bring in a profit, and the numbers show in plain dollars and cents what profit each attorney is producing.

. . . download here

MARKETING

Six rules for selling without a sales pitch

Don’t destroy the firm’s marketing efforts by putting a hard sell on a potential client.

To some people, lawyers have a negative image to begin with. Add a sales pitch to that and the reaction is resistance.
The prospect sees the attorney as trying to take control and there’s confrontation before the selling even begins.
A hard sell may be effective in some businesses, but selling legal services takes a subtle hand. Here are six rules, all of them negative, for bringing in new clients without pushing a hard sell.
1. Cold calls freeze prospects
The first rule is don’t make cold calls. That is a dead giveaway there is a salesperson at the door. Inviting a prospect for lunch may seem like a…

. . . read more

MANAGING STAFF

Model Tool: Conflict of Interest Policy for Romantically Involved Employees

Why you need this policy:

A law firm’s control over an employee doesn’t normally extend to the employee’s love life. But when a romance between co-workers affects the workplace and the law firm’s business, it becomes an employment matter. This is most likely to happen when a relationship ends.

You need to implement a Model Conflict of Interest Policy to protect your law firm from harm that can result when employees date their co-workers.

. . . download here


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