The client is angry. The client is upset about the bill. The client says the firm did work that wasn't approved. The client may be ready to walk. There's a way to salvage that relationship, says law management consultant William Cobb of Cobb Consulting in Houston. It calls for tact, saying the right things, and giving the issue full and close personal attention. Take a … [Read more...] about How to calm down the angry client and hold on to the business
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How the FLSA’s updated rules regarding overtime affects your firm
By Sandra Hoyle-Smith, SPHR bio President Obama and Secretary Perez recently announced the publication of the Department of Labor's final rule updating the overtime regulations, which will automatically extend overtime pay protections to over 4 million workers within the first year of implementation. What does this mean for you? Between now and December 1st, you will … [Read more...] about How the FLSA’s updated rules regarding overtime affects your firm
How to get poor performers to commit to improved behavior—without confrontation
Perhaps the most difficult part of being a manager is talking to an employee about poor performance. No manager enjoys the confrontation. But poor performance will continue and likely worsen if left unaddressed. Here's an outline of how to take on that most unpleasant job. It's explained by JoAn Majors, a speaker on people skills. Majors is also author of the book, "Encourage … [Read more...] about How to get poor performers to commit to improved behavior—without confrontation
Use this one simple form and quickly build a positive workforce
This idea comes not from a law firm but from a manager in a medical practice. It's a way not only to end negative attitudes among staff but also to keep a positive attitude going indefinitely. It was developed by Sharon Hunter who manages Granbury Internal Medical Associates in Granbury, TX, and it's what she terms an "applause sheet." It's just a half-page form that she … [Read more...] about Use this one simple form and quickly build a positive workforce
Electronic cigarettes: why your firm needs a “vaping” policy now
Your employment policies address cigarettes, and so you think you have the smoking issue covered. Well, think again. Electronic cigarettes have created new challenges for employers. Electronic cigarettes, also known as e-cigarettes, first became available in the United States in 2006 and have grown in popularity. Designed to look like cigarettes, they are battery-powered … [Read more...] about Electronic cigarettes: why your firm needs a “vaping” policy now
50 quick training tips
By Michelle Spencer, Senior Trainer, Bracewell & Giuliani LLP bio@txmischief As a trainer for a large international law firm, I'm always looking to the future, and part of that includes staying abreast of what is going on within ILTA (International Legal Technology Association). I've been fortunate to attend the annual conference for the past several years as … [Read more...] about 50 quick training tips