By Paul Edwards “Quick question…” Those two words have become increasingly popular as our near-constant attachment to communication devices blurs the line between work and personal time. Whether by phone, laptop, or tablet—via Slack, WhatsApp, or Google Chat—it’s easier than ever for teams to stay in contact after the workday is done. But employers need to be cautious … [Read more...] about Clocked out or connected: What you need to know about after-hours group chats
Technology
Are former staffers still accessing your firm’s accounts?
With the Great Resignation, workers are leaving in record numbers and the cybersecurity threat to employers is real. In a recent study, phishing-resistant multi-factor authentication (MFA) provider Beyond Identity gathered responses from former employees across the United States, the United Kingdom, and Ireland and found a vast majority of employees (83%) admitted to … [Read more...] about Are former staffers still accessing your firm’s accounts?
What law firms have learned about working remotely
When the pandemic first hit, the professional world shifted to remote working in an instant, but many people viewed the transition as temporary. Two years later, it’s clear that working from home is here to stay. The more time we’ve spent working remotely, the more we’ve learned—and like everything else in life, our process continues to evolve. According to Cosmolex, a company … [Read more...] about What law firms have learned about working remotely
7 reasons to use a virtual receptionist for your small office
By Janae Robinson A virtual receptionist is an extension of your business. They are the first person a new client is greeted by, and they can leave a lasting impression. Here are the top seven benefits of a virtual receptionist. Make money Virtual receptionists are here to help you make money. When a live, helpful person answers your calls, your new clients and existing … [Read more...] about 7 reasons to use a virtual receptionist for your small office
Technology levels the playing field for your rural law office
By Maddy Martin Compared with their counterparts in urban and suburban regions, rural attorneys often have less reliable access to critical skill sets and tools to support their practice. For example, there may be a scarcity of local IT professionals to help them troubleshoot technology problems. They may also have trouble finding qualified personnel to help with practice … [Read more...] about Technology levels the playing field for your rural law office
Your keycard could be your office’s top security threat
By Todd Burner The days of tumbler locks and keys are fading, especially in high-traffic areas. Proximity cards—those credit-card-sized, contactless devices that grant users access to a variety of areas—have largely taken their place. But for too many facilities that card represents one of its biggest security gaps. Proximity cards (also known as keycards) are incredibly … [Read more...] about Your keycard could be your office’s top security threat
5 unintended ways companies compromise their network security
By Ron Slyker Solid organization security is a considerable necessity in today’s world—that's not going to come as a surprise to anyone. Nonetheless, making and keeping an impenetrable organization is something that stays a slippery objective for some enterprises. Organizations of all sizes are continuously struggling with the battle of guaranteeing that each potential … [Read more...] about 5 unintended ways companies compromise their network security
9 tips for virtual onboarding of new remote employees
Designate someone who will communicate with the new employee in terms of the expectations of their first day, first month, and beyond. Consider assigning the new employee a mentor or ‘buddy’ in their department who will check in regularly and answer any questions. Consider having a representative from upper management meet the new hire. Showing they are valued in the … [Read more...] about 9 tips for virtual onboarding of new remote employees
Post-pandemic period a chance to try flexible staffing strategies
By Lynne Curry bio Question: COVID-19 hit our northern U.S. law practice hard. We cut employees, then salaries, and then we cut again. We lost half of our clients as their fortunes failed; other clients cut their work to the bone. Our revenue is down 70%. Some office staffers left our state when their spouses’ high-paying jobs evaporated. Others took off when COVID-19 … [Read more...] about Post-pandemic period a chance to try flexible staffing strategies
Zoom court appearance prep: Check for cat filters
Now that a lawyer has appeared as a kitten in a Zoom court hearing, we can add another item to the list of Zoom hearing best practices: Check the webcam for filters before joining the meeting. Last week an attorney accidentally joined a video conference of a civil forfeiture court hearing while using a webcam filter that made him look like a confused white kitten. "I'm here … [Read more...] about Zoom court appearance prep: Check for cat filters