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STAFF MEETINGS

Zoom hiders: Camera shy or disengaged?

By Lynne Curry Question: For our mandatory manager meetings, I show up on time so my attendance is noted, and then get through the meetings by multi-tasking. It’s easy enough to hear what’s said as I get other work done. I cover this up by always making a positive comment on at least one of the manager’s proposals. I leave my video off, though, and when the manager chastised me, I compromised by turning it on at the beginning, saying “hi” to everyone, and turning it on anything important is happening, and when I’m speaking. I thought this was a reasonable compromise, so imagine my shock when my manager said my leaving the camera off was a key reason I wasn’t one of the three managers being sent to a… . . . read more

TECHNOLOGY

Artificial intelligence frees lawyers and admin of tedious tasks

The legal industry often lags behind other industry sectors in adapting to technological change, resulting in losing out to competitors, and ones that are not necessarily other law firms. Savvy law firms recognize the interaction of law and technology and leverage legal tech to be more effective in their practices, according to a blog by SMI Aware, a social media evidence collection and preservation service. For instance, artificial intelligence (AI) enabled tech reduces the tedium involved with administrative tasks. At the same time, ethical practice is as necessary in the use of legal tech as in every aspect of the practice of law. Competition from alternative legal service providers Alternative legal service providers (ALSP), like Deloitte, are competing with law firms for clients and, in many cases, are coming out… . . . read more

TRAINING

Prove tech competency at your law firm

By Doug Striker Clients are increasingly asking law firms to prove tech competency before signing contracts for work. Why? Because they know that good tech skills translate into more efficient production, which translates into more bang for their buck. Simply put: Clients don’t want to pay high hourly rates if the people producing the work don’t know how to, say, format a Word document. That is a very fair expectation. But how do you prove tech competency at your law firm? So much of law work today is in the production process: producing products around legal arguments  —briefs, trial documents, contracts, etc. Therefore, if you can prove that your team efficiently uses the document production tools at their disposal, then you can prove that your billable hours are jam-packed with value. One… . . . read more

TRAINING

8 simple steps to improve virtual presentations

Today’s hybrid workplace means you may have to conduct training and information sessions for remote staffers. You need to know how to best present yourself and your material virtually, using tools such as PowerPoint slide shows. Consider these tips to ensure your audience gives full attention to your presentation without being distracted by glitches. Format your virtual presentation so it’s easy to read and follow. Use text sparingly on each slide and ensure the text you use is large enough to read. Use visuals/videos that are engaging but also easy to view and follow. Limit the overall number of slides and transitions. Consider sharing your virtual presentation slides separately. If you have the ability, consider sharing your virtual presentation slides or other visuals with your staff ahead of time or… . . . read more

DATA SECURITY

Is your contact form providing a back door for cybercriminals?

By Doug Striker As automated email filtering gets better at screening for phishing attempts, criminals are responding by looking for attack techniques that evade those tools. Believe or not, their newest tactic is to fill out online contact forms and then use the response process to sneak malware into your system. By now, we are all familiar with email phishing. Most law firms today are conducting (or should be conducting) security awareness training across their organizations. And, as mentioned above, email filtering technologies have advanced and are quite good at stopping some attacks. But crime never sleeps, and cybercriminals have been creatively seeking new ways to infiltrate our systems. Contact forms and cybercrime A company called Abnormal Security has found that a nasty piece of malware called BazarBackdoor is being… . . . read more

INCREASING PROFITS

Corporate law departments strengthen ties with outside law firms

A new report on corporate law departments shows increasing investments in technology solutions, an expected increase in legal spend, and strengthening partnerships between corporate law departments and their external law firms. Thomson Reuters released 2022 State of Corporate Law Departments Report on March 22. The pandemic impacted all aspects of business including corporate law departments globally, which have been on the frontlines of protecting businesses during this unprecedented time. This year’s report provides key insights to aid corporate law departments and the law firms supporting them with world-class business intelligence, including benchmarks on legal spend, how to optimize for the future, and innovative ways law departments can stay a step ahead. “The impact of the pandemic and uncertainty propelled corporate legal departments to drive efficiency as a necessity,” said Sunil… . . . read more

ADVICE FROM THE WHITE HOUSE

Is your law office vulnerable to Russian cyberattacks?

The White House is urging businesses to review and improve cybersecurity because of a heightened risk of cyber attacks from Russia. A statement from the Biden-Harris Administration advises businesses to take the following steps: Mandate the use of multi-factor authentication on your systems to make it harder for attackers to get onto your system; Deploy modern security tools on your computers and devices to continuously look for and mitigate threats; Check with your cybersecurity professionals to make sure that your systems are patched and protected against all known vulnerabilities, and change passwords across your networks so that previously stolen credentials are useless to malicious actors; Back up your data and ensure you have offline backups beyond the reach of malicious actors; Run exercises and drill your emergency plans so that… . . . read more

OBSCENE & UNWELCOME

Watch for harassment by emoji in your office

By Lynne Curry “How much trouble are we in?” the office administrator asked. I looked at the sheaf of text and Slack messages, loaded with emojis, and stopped on one sent in early March that asked, “Good to know you’re almost done with the project and headed for the weekend. Do you garden?” flanked by an eggplant emoji. Other texts included peaches, dump trucks, sweat droplets, and smiley faces with tongues sticking out. “How did you get these?” I asked. “An employee resigned, refused to come in for an exit interview, and sent these in the mail.” “Did you notice the recipient of the gardening question responded, ‘stop, just stop!” “No, these were just informal texts going back and forth between coworkers and employees and their supervisor. I don’t use… . . . read more

LEVERAGE YOUR DATA

Grow your law firm with these top 5 marketing techniques

Marketing undoubtedly plays a major part in law firm growth. But, the process—how it’s done—varies from firm to firm. When it comes to implementing the best marketing techniques, legal marketing teams can be motivated by what high-growth firms are doing to help inform your strategy. That’s the advice from Pitchly, which offers a data enablement system that can help law firms leverage their data—helping them streamline and simplify marketing and business development activities. Law firm growth accelerated in 2021 While the COVID-19 pandemic has squeezed industries nationwide, law firms haven’t felt the same pinch. US law firm revenue climbed 14% during the first nine months of 2021 over the same period the year before. The revenue growth was led by strong demand, not rate increases. Pitchly says law firm marketing departments… . . . read more

INFORMATION SECURITY

Protect your data as Russia-Ukraine war increases cybersecurity risk

By Ron Slyker As part of the ongoing Russia-Ukraine conflict, Russian cyberattacks have primarily targeted Ukrainian government and bank systems, but the attacks may spread to countries outside of Ukraine soon. The Cybersecurity and Infrastructure Agency (CISA) and the FBI have warned organizations to increase protection as a precaution in case these attacks begin to affect the United States. Experts have reported known Russian cyber groups gathering information on U.S. infrastructure like electric and gas sites. While the FBI and CISA have received no warnings of direct threats to any Western countries, it is best to act now to protect your information. What can you do to protect your business from global conflict? Take action. Experts believe that any Russian cyberattacks would be disruptive, rather than intended to steal data, but… . . . read more


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