Attorney-client relationships can get mighty tenuous. And either side can be at fault. Here are three issues that cause great concern: Turning down a prospect, firing a client, and getting fired by a client. They are explained by Michael Downey, a partner with Armstrong Teasdale in St. Louis whose practice focuses on professional legal, risk management, and ethics issues. … [Read more...] about The ethics of refusing business and parting company with a client
Risk management
Three errors that can cause wrongful termination problems
Though every employer knows – or should know – the rules for safe firing, mistakes still happen when it comes to showing an employee the door, says Peter Golden, a business and employment law attorney with The Golden Law Firm in Atlanta. In his own practice, he finds that employers most often fall down on three points: missed documentation, unfair employee comparisons, and … [Read more...] about Three errors that can cause wrongful termination problems
Fines, lawsuits and personnel crises, oh my!
By Steve M. Cohen bio Sometimes people don't understand my concern for "mess management." They may see my warnings about personnel issues, potential lawsuits and government regulation as exaggeration. 6 heavy fines Let's take just a single area as an example. In one recent week, the U.S. Department of Labor laid heavy fines on a wide range of companies across the … [Read more...] about Fines, lawsuits and personnel crises, oh my!
How to protect your data against costly and destructive cyber attack
Who is hacking into law firms? Are you at risk? How do security breaches happen? How to protect your data The downside of smartphones Planning for a breach At the law offices of Florrick, Agos & Lockhart, partner Diane Lockhart opens an email from a colleague and clicks on a link. As soon as she does, all the computers in the office go dark and a message pops up on … [Read more...] about How to protect your data against costly and destructive cyber attack
State and federal monitoring can make a manager’s life complicated
By Steve M. Cohen bio Managers can be excused for pulling out their hair over government regulations, but some are more likely to impact your office than others. Every state has a human rights commission that is tasked with investigating charges made by employees against their employers in issues of fairness. The federal government has its own human rights … [Read more...] about State and federal monitoring can make a manager’s life complicated
What to do when a lawyer harasses staffers but no one complains
Question: One of our attorneys continuously makes inappropriate remarks to the staff. He thinks the remarks are funny. The staff don't complain, but what's said is obviously inappropriate. Everyone likes the lawyer, and the other lawyers want to keep him on staff. They have counselled with him, but he continues. What should we do? Answer: No office can afford to turn a blind … [Read more...] about What to do when a lawyer harasses staffers but no one complains
How to help stressed-out employees
By Steve M. Cohen bio Stress is actually a good thing—until it overloads people. This overloaded situation is actually called "dis-stress." The ability to accommodate stress is inherent in all of us, but how much stress we can manage is a personal matter. Anxiety, resulting from stress overload is not a good thing in anyone's life. What every office manager must … [Read more...] about How to help stressed-out employees
Whistleblowers get more protection than you think
By Steve M. Cohen bio Employees who successfully don the cloak of a whistleblower have a surprising amount of protection. Several categories of whistleblower protection exist, depending on the industry and alleged topic of the whistleblower's alarm. But in many, even most cases, whistleblower laws make allegations of organizational wrongdoing a protected … [Read more...] about Whistleblowers get more protection than you think
Protect yourself and your firm with a strong anti-retaliation policy
Most managers are skilled at preventing discrimination claims. But few pay close enough attention to the financial damage that retaliation, resulting from a discrimination claim, can have on a practice. The reality is that retaliation claims have a higher rate of success than discrimination claims. Retaliation claims not limited to victims Retaliation is any adverse action … [Read more...] about Protect yourself and your firm with a strong anti-retaliation policy
Even law offices should think twice before going to court
By Steve M. Cohen bio One of the most difficult challenges I face can be helping office managers and owners or partners resist an urge to "fight it out" in court. There are times when it is necessary to take legal action or aggressively defend action against your organization. But in most cases, it should be your last resort. You may not win the fight … [Read more...] about Even law offices should think twice before going to court