Practical strategies for resolving workplace tension and improving communication between age-diverse staff Your front desk is the face of the firm—but behind that polished smile, there may be tension simmering. It’s not uncommon to have Baby Boomers, Millennials, and Gen Z employees working side-by-side, each with different habits, expectations, and communication styles. Add … [Read more...] about Generational Friction at the Front Desk: Managing Millennials, Boomers, and Gen Z in One Office
receptionist
How to hire a great receptionist
A receptionist is often the first point of contact for clients and can significantly influence their perception of your firm. Here’s a comprehensive guide to ensure you hire a great receptionist who aligns with your office’s needs and culture. 1. Define the Role Clearly Before starting the hiring process, define what you need from a receptionist. The responsibilities may … [Read more...] about How to hire a great receptionist
Improve your client relationships with these 4 unbendable telephone rules
Whoʼs calling? Oh, itʼs you. Sorry, heʼs not in. The ubiquitous complaint about lawyers is that they never seem be available when a client calls, often don't return calls on time, and sometimes don't return them at all. That habit is so common and so irritating to clients that the rare attorney who does have good phone skills "makes the million-dollar roundtable very … [Read more...] about Improve your client relationships with these 4 unbendable telephone rules