As the saying goes, “you never get a second chance to make a first impression.” What’s the first impression your clients get when they…
READER TIPS
How to let clients know you take their work seriously, without saying a word
September 27, 2019 by
INCREASING PROFITS
Keep your accounts receivable young
September 20, 2019 by
Collection work is something that can’t wait, because a dollar of receivables doesn’t stay a dollar…
READER TIPS
Why your first act as a new administrator should be to rearrange the furniture
August 30, 2019 by
One of the most difficult ways to become a manager is to be promoted from within.
For a Colorado administrator, however, moving up was…
STAFF TRAINING
Break down barriers with peer-to-peer training
August 23, 2019 by
The best staff training, says a Missouri manager, is the training staff give one another. And at her office, her staff of 25 do just that. They hold training sessions for one another on a “when-needed, what’s-needed, and…
MANAGING THE OFFICE
How one California law firm regained its corporate culture and improved business
August 19, 2019 by
How do you grow your firm and still maintain a close-knit team? Jason Pink, Administrator of Gianelli & Associates in Modesto…
MANAGING THE OFFICE
Three weekly meetings to keep everybody updated
August 19, 2019 by
In its annual management performance review, an Illinois firm asked everybody, “What is the main thing that bothers you that could be…
BILLING & COLLECTIONS
Louisiana firm sets up four sure-pay systems
August 2, 2019 by
A Louisiana firm has added a handful of measures to its billing and collections work that, while simple, have generated significant benefit…
YOUR CAREER
To-Dos: Your July office checklist
June 21, 2019 by
According to best-selling author Regina Brett, “Summer is the annual permission slip to be lazy. To do nothing and have it count for something. To lie in the grass and…
YOUR CAREER
10 ways managers are improving their law firms
June 14, 2019 by
Ah, the woes of running a law office. You know them well: Reams of reports, scheduling squabbles, technology tangles, and so much more. It takes a lot of skill, patience, and strategy to make a…
MANAGING THE OFFICE
A simple way to rate attorney performance
June 7, 2019 by
A North Carolina administrator follows an extremely simple formula to calculate the attorneys’ monthly and yearly…
