This is one of those practical solutions that come from years of experience dealing with people: It's how to handle one staffer's complaint about another. A manager gets all sorts of complaints, says office administrator Patricia Board. Some are serious "and some are petty." It may be that Staffer A is always visiting instead of working or that Staffer B is doing something … [Read more...] about Handling the complaints
Managing the office
3 proven ways to make firing easier on everyone
1 Do it Friday afternoon While some human resources experts say firing is best done in the middle of the week, most recommend doing it on Friday afternoon. That time is best for the office, because it lessens the possibility that the person will set up a support group in the hours immediately following. It also eliminates the possibility that the person will stay around and … [Read more...] about 3 proven ways to make firing easier on everyone
How secure is your content in cyber space?
www.Hackmageddon.com has released its timeline of the most notable cyber security breaches that occurred in the first half of October 2014. According to the timeline, in just 15 days, there were 46 attacks, with a wide range of targets and objectives. If you're concerned about how to protect your law practice against costly and destructive cyber attacks, register now for our … [Read more...] about How secure is your content in cyber space?
Model Tool: Office move checklist
Why you need this checklist: When moving offices, there is no room for error. For every day the attorneys can't get into the new location or can't see their clients, the practice is out of business. The key to success is good planning. How this checklist helps you: This checklist contains essential items you must consider for a successful move. How to use this … [Read more...] about Model Tool: Office move checklist
Which is better: fixing or replacing?
Editor's picks: 10 interview questions that reveal the true personality of every job applicant 6 tips for successfully managing millennials Why your career depends upon building respect from your staff … [Read more...] about Which is better: fixing or replacing?
Employee rules change dramatically with 50 and up
By Steve M. Cohen bio When it comes to sick leave in your office of 50 or more employees, you have to follow the doctor's orders regardless of whether or not you think the reason for the leave is justified. Because most office managers are so singularly focused on their firm, they are appalled to learn of all the limitations placed upon them by government rules and … [Read more...] about Employee rules change dramatically with 50 and up
How the Affordable Care Act affects your office policies and practices
You’ve heard a lot of talk about Obamacare, officially known as the Affordable Care Act (ACA). But do you know how how ACA affects your office as an employer? The ACA imposes new obligations on employers. Some of these are already in effect and are continuing obligations you should be satisfying, but others don't kick in until next year or later. Review our summary of the key … [Read more...] about How the Affordable Care Act affects your office policies and practices
Surveying for rewards
To encourage job satisfaction throughout the office, Matthew J. Bower, administrator at Luhrsen Law Group in Sarasota, surveyed staff to find out what specific types of rewards they wanted to see in their jobs. The firm had always given rewards, and they ran the gamut from plaques to cash to time off to gift certificates. But over the years, what Bower found was that the … [Read more...] about Surveying for rewards
Model Tool: Calendar control self-review checklist
Why you need this checklist: Failure to meet a deadline, such as a statute of limitations, and other related calendaring issues continue to be the cause of the majority of legal malpractice claims in the United States. Yet despite this risk, many law firms still do not have a proper calendaring system in place. How this checklist helps you: This checklist will help you … [Read more...] about Model Tool: Calendar control self-review checklist
Model Tool: A firm-wide style sheet
Why you need this model style sheet: There are many authoritative editorial resources available, but there are still times when individual preferences prevail. For example, perhaps your chosen stylebook endorses the use of the series comma (also known as the serial or Oxford comma), but your managing partner abhors it, so the firm makes the decision to not use it. If you have … [Read more...] about Model Tool: A firm-wide style sheet