Law Office Manager

Managing the office

5 strategies for engaging millennials in the workforce

Temkin Group recently published a new research report, "Engaging Millennials in the Workplace," that identifies five strategies for engaging younger employees. Common estimates predict that the Millennial generation—those born between 1980 and 2000—will make up 60% of the workforce by 2020. As with each previous generation, this group of employees brings its own set of … [Read more...] about 5 strategies for engaging millennials in the workforce

Seattle office provides financial education for staff

"People aren't necessarily financially literate," says Ann S. Callahan, human resources manager for Helsell Fetterman, a 30-staff, 30-attorney firm in Seattle. Personal finance "is not something they learn in school." As an HR person and a long-time administrator of 401k plans, Callahan has seen "a wide range of ways people use their plans and how they don't use them." She … [Read more...] about Seattle office provides financial education for staff

Here’s why the 2015 LMA Annual Conference is set to break attendance records

By Betsi Roach  bio More than thirteen hundred legal marketing and business development professionals will be convening in San Diego next month for the 2015 LMA (Legal Marketing Association) Annual Conference. Celebrating 30 years, LMA's flagship event brings together marketers from all specialties and experience levels representing law firm of all sizes, from AmLaw 50 to … [Read more...] about Here’s why the 2015 LMA Annual Conference is set to break attendance records

Standing desks—Fad or functional?

You might want to stand up for this: "Sitting is the new smoking" says a recent study on the economic impact of reduced physical inactivity and sedentary behavior. Indeed, it's well documented that we are, essentially, sitting far too much, and for far too long. The results of this have been shown to be negatively affecting our health, and waistlines. Unfortunately, studies … [Read more...] about Standing desks—Fad or functional?

Manage client anger to avoid malpractice claims and bad publicity

Angry clients can be hard on the nerves. They can also be potential malpractice claims and probably bad PR for the law firm. But if you know how to respond to an unhappy client in a respectful and helpful manner, you may be able to turn that person into your firm’s biggest fan. Dealing with the angry client is an art. Dealing with the angry client is also a necessity. An … [Read more...] about Manage client anger to avoid malpractice claims and bad publicity

Have you built a law office staff that cares?

By Catherine Jones bio Thanks to everyone who attended our webinar, “How to Build a Law Office Staff that Cares,” with Steve M. Cohen. The webinar recording is now available on the site, along with the presentation materials. One of the poll questions produced some results that I found particularly interesting. Question: What percentage of your current employees would you … [Read more...] about Have you built a law office staff that cares?

State and federal monitoring can make a manager’s life complicated

By Steve M. Cohen  bio Managers can be excused for pulling out their hair over government regulations, but some are more likely to impact your office than others. Every state has a human rights commission that is tasked with investigating charges made by employees against their employers in issues of fairness. The federal government has its own human rights … [Read more...] about State and federal monitoring can make a manager’s life complicated

How to end the jealousy when a sharp newcomer threatens the long timers

A tenet of management is that "people require care." And nowhere is that more evident than in the situation where a bright-eyed, eager, and well-qualified new staffer comes in—and threatens the long-term staffers. The cure is recognition, says Venus Opal Reese, PhD, a consultant for professional and business development. And it has to come fast, because left alone, the … [Read more...] about How to end the jealousy when a sharp newcomer threatens the long timers