For the small problems inherent in any office's staff, one manager has two easy solutions: humor and once-a-day positive notes. The humor comes in the form of silly contests to solve equally silly—though very human—problems. "They're nonsensical, but they reduce tension," says the Georgia office manager. One, for example, was an ongoing complaint that nobody replaced the … [Read more...] about Tackle silly problems with silly solutions and boost morale
Managing the office
Forget multitasking! Here are 4 ways to improve your focus and get more done
It's a typical day at work. You're on the computer, entering data, while you're talking on the phone. A staff member comes to your office door, stack of papers in hand, and you motion for her to come in and put the papers on your desk. You continue your phone conversation, momentarily removing your hands from the keyboard in order look through the papers. You're a multitasking … [Read more...] about Forget multitasking! Here are 4 ways to improve your focus and get more done
Five personalities to weed out when hiring for staff positions
Just as important as being able to do the work and being willing to do the work is having a personality that fits the job. Five traits can spell disaster in law firm staffing. Those five traits can cause severe friction within the staff. They can stymie the work. And they can undermine the administrator. Here's a definition of each plus the detection questions to ask and the … [Read more...] about Five personalities to weed out when hiring for staff positions
When co-workers can’t get along
Julie A. Aarup, office administrator at the Michigan firm Honigman Miller Schwartz and Cohn LLP, had a problem that many office managers face: contrary co-workers. But rather than trying to mediate, Aarup treated the dueling duo to lunch—with a condition. Problem solved. Twice during my nearly 21 years at Honigman Miller Schwartz and Cohn, I had a problem with two coworkers … [Read more...] about When co-workers can’t get along
How to improve processes in your law firm
By Elizabeth M. Miller bio Providing maximum efficiency is an endless challenge for today's law firms. Twenty or thirty years ago, before computers replaced electric typewriters (anyone remember those?), preparation of documents was an arduous task in which every pleading required that the wheel be reinvented over and over. Bookkeeping and trust accounting were … [Read more...] about How to improve processes in your law firm
90-day goals for success and job satisfaction
A manager's success turns on "what other people are able to accomplish." And to a great extent, accomplishments depend "on how happy they are with their jobs. The happier they are, the more they produce." To encourage success and job satisfaction throughout the office, Matthew J. Bower, administrator at Luhrsen Law Group in Sarasota, set up a 90-day goal plan that covers both … [Read more...] about 90-day goals for success and job satisfaction
Four tricks to improve the hiring process
Beyond the résumé, reference check, and the interview, use these four techniques to improve your hiring process. 1 Identify past mistakes One essential element to consider is the office's history. Before interviewing anybody, look at what has gone wrong in the job when other people have held it and identify what filters need to be set up for the next hiring decision. Look … [Read more...] about Four tricks to improve the hiring process
A telling way to interview job candidates
Everyone walks into a job interview with their best foot forward and a slew of prepared answers. It's your job to sift through what's often a rehearsed performance and find out what the firm will actually get if the person is hired. Here management consultant Manola Robison, CMC, of Robison Management Consulting in Atlanta suggests a novel—and very telling—way to do just … [Read more...] about A telling way to interview job candidates
Employment Law Update for HR Managers
By Mike O’Brien bio This is my periodic update prepared for interested HR professionals trying to deal with the complex American employment laws. Federal Appeals Court says sexual orientation bias is illegal: A federal appeals court (covering Wisconsin, Illinois and Indiana) has ruled, for the first time, that existing law prohibiting discrimination based on sex … [Read more...] about Employment Law Update for HR Managers
How to end 3 costly kinds of office conflict
One of the most unpleasant – if not dreaded – facets of management is dealing with conflicts. In a law office, they come in one of three forms: conflicts between staffers, between staffer and manager, and between lawyer and manager. And each gets handled in a different way. 1 Staffer versus staffer Staffer and staffer conflict becomes apparent a number of ways. One side … [Read more...] about How to end 3 costly kinds of office conflict