Law Office Manager

Managing staff

Model Policy: Employee computer use and social networking

Why you need this policy: The law governing your right to discipline employees for the things they say on blogs and social networks is still in its infancy stages. But even from the early cases, it has become clear that online conversations are not simply private matters. There's a big difference between bad mouthing a company, supervisor or colleague to a friend in a bar over … [Read more...] about Model Policy: Employee computer use and social networking

How to protect your practice against costly FLSA and EEOC claims

Do an HR audit at the start of each year Today's protection against tomorrow's employment law claims is a human resources audit. An audit is essential to keep the firm's employment processes accurate and current – and also followed, says Joseph Godwin, human resources consultant for F&H Solutions Group in Ashville, NC. The audit needs to be done every year, because with … [Read more...] about How to protect your practice against costly FLSA and EEOC claims

Why it pays to enforce the “little” rules that your staff often ignore

It’s enforcing the little rules that spells the difference between a professional office and one that is not so professional. The seemingly minor rules are what create a culture that attracts and keeps top staff. What are they? They are the guidelines for behavior elements such as personal phone calls, dress, attitude and adhering to working hours. Violations won’t cause the … [Read more...] about Why it pays to enforce the “little” rules that your staff often ignore

How to sift through and solve staff complaints

This month’s idea comes from a consultant who is also a former medical practice manager. It’s a short and easy way to handle one staffer’s complaint about another. The starting point is to sift through the complaints to identify which ones warrant the manager’s attention and which ones staff should deal with on their own, says Cindy Fondren Muise of Peyton, CO. As a manager, … [Read more...] about How to sift through and solve staff complaints

50 quick training tips

By Michelle Spencer, Senior Trainer, Bracewell & Giuliani LLP  bio@txmischief As a trainer for a large international law firm, I'm always looking to the future, and part of that includes staying abreast of what is going on within ILTA (International Legal Technology Association). I've been fortunate to attend the annual conference for the past several years as … [Read more...] about 50 quick training tips

Critical Mass—Not Just for Physics Anymore

By Steve M. Cohen  bio While most of us have a limited understanding of physics, we have an idea of what "critical mass" means. But just in case you need a refresher: When you reach a sufficient and/or necessary level of something to effect something else, you have critical mass. For our purposes, forget the physical aspect and think about your organization. Do you … [Read more...] about Critical Mass—Not Just for Physics Anymore

Workplace violence: A 10-step prevention and liability management plan

You don't need us to tell you that violence in the workplace has become a major societal problem. You probably also recognize that taking steps to keep violence out of your own workplace is not only a moral but a legal imperative. But what you may not know is exactly how to go about preventing workplace violence. And that's why we created this 10-step plan for you (as well as a … [Read more...] about Workplace violence: A 10-step prevention and liability management plan

5 ways your firm can be liable for workplace violence

Failure to prevent an act of violence from occurring at your workplace can result in your law firm being held liable under one or more of the following five laws: 1. U.S. OSHA The U.S. Occupational Safety and Health Administration (OSHA) doesn't have a specific regulation or "standard" for workplace violence the way it does for other workplace hazards like chemicals, … [Read more...] about 5 ways your firm can be liable for workplace violence

Raffle gets staffers to monthly 8 a.m. meeting

A raffle for prizes gets each monthly meeting off to a fun start for the staff at a Finger Lakes, NY, professional office. Director of operations Eileen Szanyi says the draws are designed to increase attendance at the 8 a.m. meetings. “Those attending put their names into a basket for the month’s prizes,” she explains. “The gifts don’t have to be costly. One prize is always … [Read more...] about Raffle gets staffers to monthly 8 a.m. meeting