A good way to start off a year is with a professional development plan for each staffer. And call it such, says Richard Lepsinger, president of OnPoint Consulting in New York. It's not a vehicle for recognizing shortcomings in a staffer's performance that have to be improved. Instead, it's a discussion of capabilities, strengths, and weaknesses and how to grow during the … [Read more...] about Start off staff’s year by putting the focus on professional growth
Managing staff
How to stage your office for improved productivity
Is clutter slowing down productivity in your office? Clutter is a major distraction and eats up time, says Pat Heydlauff of Energy Design, a productive-focused environment company. "Nobody can concentrate or work efficiently amidst disorganization," she says, pointing out that getting rid of office clutter can significantly improve the atmosphere and speed up the work flow. … [Read more...] about How to stage your office for improved productivity
Surviving 7 types of nightmare personalities
They may do good work but their obnoxious personalities spawn resentment and negativity. Don't hesitate to strike hard at negative staffers, says Blaine M. Loomer, a management consultant and author of the book, "Corporate Bullsh*t: A Survival Guide." Let them carry on and the office can get more unpleasant every day—for both management and staff. Loomer lists the seven … [Read more...] about Surviving 7 types of nightmare personalities
Tackle silly problems with silly solutions and boost morale
For the small problems inherent in any office's staff, one manager has two easy solutions: humor and once-a-day positive notes. The humor comes in the form of silly contests to solve equally silly—though very human—problems. "They're nonsensical, but they reduce tension," says the Georgia office manager. One, for example, was an ongoing complaint that nobody replaced the … [Read more...] about Tackle silly problems with silly solutions and boost morale
10 interview questions that reveal the true personality of every job applicant
Interviewing job candidates is perhaps the most serious responsibility of management. A bad hire is a full-time disaster, because the lawyers, the staff, and the manager spend more time with that person than they do with their own families. Interviewing is an artificial situation and managers get tricked by it. Everybody can have a pat answer to the standard questions of "what … [Read more...] about 10 interview questions that reveal the true personality of every job applicant
Five personalities to weed out when hiring for staff positions
Just as important as being able to do the work and being willing to do the work is having a personality that fits the job. Five traits can spell disaster in law firm staffing. Those five traits can cause severe friction within the staff. They can stymie the work. And they can undermine the administrator. Here's a definition of each plus the detection questions to ask and the … [Read more...] about Five personalities to weed out when hiring for staff positions
Why your career depends upon building respect from your staff
Whether you are a new administrator or an old one, don't expect to keep the job for long without the respect of staff. Respect is not something that comes with a job title or a business card. It has to be earned. And for the most part, that means treating the employees as well as or better than the clients are treated. With me, not for me Leadership starts with respect, and … [Read more...] about Why your career depends upon building respect from your staff
When co-workers can’t get along
Julie A. Aarup, office administrator at the Michigan firm Honigman Miller Schwartz and Cohn LLP, had a problem that many office managers face: contrary co-workers. But rather than trying to mediate, Aarup treated the dueling duo to lunch—with a condition. Problem solved. Twice during my nearly 21 years at Honigman Miller Schwartz and Cohn, I had a problem with two coworkers … [Read more...] about When co-workers can’t get along
90-day goals for success and job satisfaction
A manager's success turns on "what other people are able to accomplish." And to a great extent, accomplishments depend "on how happy they are with their jobs. The happier they are, the more they produce." To encourage success and job satisfaction throughout the office, Matthew J. Bower, administrator at Luhrsen Law Group in Sarasota, set up a 90-day goal plan that covers both … [Read more...] about 90-day goals for success and job satisfaction
Four tricks to improve the hiring process
Beyond the résumé, reference check, and the interview, use these four techniques to improve your hiring process. 1 Identify past mistakes One essential element to consider is the office's history. Before interviewing anybody, look at what has gone wrong in the job when other people have held it and identify what filters need to be set up for the next hiring decision. Look … [Read more...] about Four tricks to improve the hiring process