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Managing staff

Don’t delay if you have to deliver bad news

May 17, 2023

By Lynne Curry “It’s not the difficult conversations that bite you the hardest,” I told the manager. “It’s the ones you put off until too late.” I listened to the manager’s reasons and told him, “Here are the risks you take. You dread telling ‘Robert’ what and how he needs to improve because he lashes out at you and remains sullen for days after you’ve counseled him. You … [Read more...] about Don’t delay if you have to deliver bad news

7 ways to support mental health in your office

May 10, 2023

May is Mental Health Awareness Month, a good time to devote some thought to how you can support mental health in your office. Here are some ideas for advancing mental health in the workplace: Encourage open communication: Encourage your employees to speak openly about their mental health and provide a safe space for them to do so. Encourage managers to be approachable … [Read more...] about 7 ways to support mental health in your office

Snappy comebacks WHEN you need them

April 27, 2023

By Lynne Curry The snappy comeback you wish you’d had when “Jim” sniped at you in the meeting, and you sat frozen and speechless. The silencing comment you wish you’d given “Brenda” when you walked past the break room and you heard her dissing you. Why don’t those comebacks arrive when you need them? Here’s why… When you experience a verbal attack or another threat, your … [Read more...] about Snappy comebacks WHEN you need them

Is it time to take the office team out to lunch?

April 11, 2023

You might be considering a team lunch for your office staff to celebrate a milestone or to announce upcoming changes. Hosting a business lunch in a restaurant can be a fantastic way to create a professional and enjoyable setting for discussing business matters. Here are some steps to consider when planning a team lunch in a restaurant: Choose the right restaurant: Select a … [Read more...] about Is it time to take the office team out to lunch?

Learn to recognize and avoid burnout

March 23, 2023

Law office management can be a stressful occupation as it involves financial and compliance responsibilities and balancing the needs of partners, associates, staff and clients in a fast-paced environment. Here are some tips for law office administrators on why they might suffer burnout, how to recognize it, and what they can do to prevent and deal with it. Understand the … [Read more...] about Learn to recognize and avoid burnout

Get to work on time if you expect others to be punctual

March 19, 2023

As an office manager, your job requires you to be punctual and reliable. You are the person your team looks up to for guidance and direction, and being on time sets the right example. If you find yourself constantly running late for work, it can impact not only your productivity but also that of your entire team. So, here are a few tips to help you get to work on time. Plan … [Read more...] about Get to work on time if you expect others to be punctual

Model Policy: Nondiscrimination and Anti-Harassment Policy and Complaint Procedure

March 16, 2023

This model policy establishes guidelines and procedures to help you ensure that all employees can work in an environment free from unlawful harassment, discrimination and retaliation. … [Read more...] about Model Policy: Nondiscrimination and Anti-Harassment Policy and Complaint Procedure

Model Policy: Recognition and social functions

March 16, 2023

From time to time your law firm may wish to recognize staff members’ milestones, achievements, and/or special occasions. This policy will ensure that guidelines are established and that all staff members receive appropriate and equal recognition. … [Read more...] about Model Policy: Recognition and social functions

Managers, are you creating a community or an organization?

March 15, 2023

By Dr. Steve M. Cohen There is a managerial question that is often overlooked: Is your office a community or an organization? A community is, by definition, inclusive. An organization is, by definition, exclusive. Let’s use the military as an example of an exclusive organization. When people enlist, there are ranks to climb with each level being more selective and more … [Read more...] about Managers, are you creating a community or an organization?

Everybody needs a break from work

March 3, 2023

As a law office manager, you understand the importance of keeping your staff productive and efficient. However, it's also important to recognize the role that breaks play in achieving these goals. For both you and your staff, it's tempting to continue powering through day after day without taking scheduled breaks and lunch periods. In this article, we'll discuss the importance … [Read more...] about Everybody needs a break from work

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Your Career

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Law Firm Culture: What It Is—and Why It Matters More Than You Think

How to Delegate Without Micromanaging

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