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Managing staff

Make a good impression with your email closing

September 7, 2023

How you end a business email can leave a lasting impression on the recipient. The right closing can make your email feel more professional and polished, while a poor closing can detract from the message you’re trying to convey. In this article, we’ll explore some tips and best practices for concluding your business emails in a way that leaves a positive impression on your … [Read more...] about Make a good impression with your email closing

Team building that goes beyond rah-rah to real

August 23, 2023

By Lynne Curry Question: We have lousy morale at our office. Our senior leaders like to say the problem started during the pandemic, but that’s just a lie they tell themselves. The problem started long before that, when they got so focused on the money they were making and the bonuses they were getting, they forgot employees mattered. Their bubble burst when the … [Read more...] about Team building that goes beyond rah-rah to real

Practice the art of active listening

August 17, 2023

Whether you dealing with a client on the phone, a staffer with a problem or a managing partner with instructions for you, you need to practice active listening. The skill of active listening has the power to transform relationships, enhance team collaboration, and drive organizational success. As a manager, honing your active listening skills can lead to a more engaged and … [Read more...] about Practice the art of active listening

7 ways to deal with gossip and promote a positive work culture

July 11, 2023

People like to talk about other people, and the lively, sociable staffers in a law office are no exception. Workplace gossip can be a persistent challenge, capable of undermining team dynamics, eroding trust, and hindering productivity. As the manager of a law office, it is crucial for you to recognize the detrimental impact gossip can have on your team's overall performance … [Read more...] about 7 ways to deal with gossip and promote a positive work culture

5 ways to be a good mentor to your staff members

July 7, 2023

As an office administrator, you play a crucial role in the success and development of your staff members. By becoming a mentor, you can create a supportive and empowering environment that helps them grow both personally and professionally. This article aims to provide office administrators with practical guidance on how to be a remarkable mentor to their staff members. … [Read more...] about 5 ways to be a good mentor to your staff members

Model Tool: Employee referral form

July 7, 2023

Why you need this form: Employee referral continues to be the number one source of external hires. Good employees know other good employees, so why not tap this valuable pipeline of potential job candidates? How this form helps you: This customizable sample form provides a mechanism for tracking employee referrals. How to use this form: This Model Form serves as a … [Read more...] about Model Tool: Employee referral form

Sample policy for law office on diversity, equity & inclusion

July 1, 2023

Sample Office Policy on Diversity, Equity, and Inclusion Policy Statement: At [Law Office Name], we are committed to fostering an inclusive and equitable work environment that values and respects the diversity of our employees, clients, and the communities we serve. We believe that diversity, equity, and inclusion are not only fundamental human rights but also vital to our … [Read more...] about Sample policy for law office on diversity, equity & inclusion

How to create a safe and inclusive environment for the LGBTQ+ community in your law office

June 28, 2023

As a law office manager, it is your responsibility to foster a workplace environment that values diversity, inclusivity, and respect for all individuals. Creating a safe space for members of the LGBTQ+ community is not only a legal and ethical imperative but also a reflection of your commitment to equality. This article aims to provide you with practical strategies and … [Read more...] about How to create a safe and inclusive environment for the LGBTQ+ community in your law office

The competent jerk: Managing a top performer who alienates his coworkers

June 21, 2023

By Lynne Curry Question: My top producer, “Luke,” out-performs any three employees. I love him to death. I wish I had more employees with his energy and drive. I also want to wring his neck. He alienates other employees with his brash “my way is the only way” attitude. When others are speaking in company meetings, he talks over them and cuts them off, using a … [Read more...] about The competent jerk: Managing a top performer who alienates his coworkers

Cultivating cultural competency: A vital skill for law office managers

June 9, 2023

As society becomes increasingly diverse, cultural competency has emerged as a crucial skill for professionals in all fields. Law office managers, who play a pivotal role in facilitating effective communication and fostering inclusive environments, must understand the importance of cultural competency. This article aims to explain what cultural competency entails, outline its … [Read more...] about Cultivating cultural competency: A vital skill for law office managers

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Sample Survey: Client Feedback

Adapting to and managing the logistics of virtual court appearances and depositions

Here’s how to hire or contract a courier/court runner

Keep those payables paid with these procedures

Set key performance indicators and track on a dashboard

Your Career

National Memo Day: A Reminder to Master the Art of the Office Memo

Administrator a key player in firm’s ethics and integrity

10 steps to build your confidence as a new office manager

8 proven ways to totally destroy your credibility as a manager

Do I Fire A Staffer Who Doesn’t Deserve It?

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