Whether you dealing with a client on the phone, a staffer with a problem or a managing partner with instructions for you, you need to practice active listening. The skill of active listening has the power to transform relationships, enhance team collaboration, and drive organizational success. As a manager, honing your active listening skills can lead to a more engaged and … [Read more...] about Practice the art of active listening
Managing staff
7 ways to deal with gossip and promote a positive work culture
People like to talk about other people, and the lively, sociable staffers in a law office are no exception. Workplace gossip can be a persistent challenge, capable of undermining team dynamics, eroding trust, and hindering productivity. As the manager of a law office, it is crucial for you to recognize the detrimental impact gossip can have on your team's overall performance … [Read more...] about 7 ways to deal with gossip and promote a positive work culture
5 ways to be a good mentor to your staff members
As an office administrator, you play a crucial role in the success and development of your staff members. By becoming a mentor, you can create a supportive and empowering environment that helps them grow both personally and professionally. This article aims to provide office administrators with practical guidance on how to be a remarkable mentor to their staff members. … [Read more...] about 5 ways to be a good mentor to your staff members
Model Tool: Employee referral form
Why you need this form: Employee referral continues to be the number one source of external hires. Good employees know other good employees, so why not tap this valuable pipeline of potential job candidates? How this form helps you: This customizable sample form provides a mechanism for tracking employee referrals. How to use this form: This Model Form serves as a … [Read more...] about Model Tool: Employee referral form
Sample policy for law office on diversity, equity & inclusion
Sample Office Policy on Diversity, Equity, and Inclusion Policy Statement: At [Law Office Name], we are committed to fostering an inclusive and equitable work environment that values and respects the diversity of our employees, clients, and the communities we serve. We believe that diversity, equity, and inclusion are not only fundamental human rights but also vital to our … [Read more...] about Sample policy for law office on diversity, equity & inclusion
How to create a safe and inclusive environment for the LGBTQ+ community in your law office
As a law office manager, it is your responsibility to foster a workplace environment that values diversity, inclusivity, and respect for all individuals. Creating a safe space for members of the LGBTQ+ community is not only a legal and ethical imperative but also a reflection of your commitment to equality. This article aims to provide you with practical strategies and … [Read more...] about How to create a safe and inclusive environment for the LGBTQ+ community in your law office
The competent jerk: Managing a top performer who alienates his coworkers
By Lynne Curry Question: My top producer, “Luke,” out-performs any three employees. I love him to death. I wish I had more employees with his energy and drive. I also want to wring his neck. He alienates other employees with his brash “my way is the only way” attitude. When others are speaking in company meetings, he talks over them and cuts them off, using a … [Read more...] about The competent jerk: Managing a top performer who alienates his coworkers
Cultivating cultural competency: A vital skill for law office managers
As society becomes increasingly diverse, cultural competency has emerged as a crucial skill for professionals in all fields. Law office managers, who play a pivotal role in facilitating effective communication and fostering inclusive environments, must understand the importance of cultural competency. This article aims to explain what cultural competency entails, outline its … [Read more...] about Cultivating cultural competency: A vital skill for law office managers
Workplace political discussions: Strategies for handling what’s coming
By Lynne Curry Employees care deeply about abortion, gun control, immigration, the uptick in crime, climate change, and other issues that affect their freedom, wallets, and quality of life. As a result, even seemingly innocuous comments concerning news events can escalate into bitter, emotionally charged workplace arguments that alienate coworkers and customers, damage … [Read more...] about Workplace political discussions: Strategies for handling what’s coming
How to handle a scamming, scheming staffer
By Lynne Curry Question: I run a small firm. When I advertised for a new hire, I didn’t find anyone who had the right skill set. “Will” applied. Although he lacked the skills I sought, he interviewed well and said he was willing to learn everything necessary to become my No. 1 employee. I took a chance on him and invested months in training him. He shadowed me, developed … [Read more...] about How to handle a scamming, scheming staffer