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MARKETING

5 tactics to try at the next trade show to bring in new business

It’s inexpensive. It hits the exact market the firm wants to target. And it provides face-to-face contact with potential clients…


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YOUR CAREER

10 ways managers are improving their law firms

Ah, the woes of running a law office. You know them well: Reams of reports, scheduling squabbles, technology tangles, and so much more. It takes a lot of skill, patience, and strategy to make a…


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CLIENT RELATIONS

The engagement letter: safety comes from clarity

Six things that client needs to know
An engagement letter is protection – for both firm and client…


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READER TIPS

Tackle silly problems with silly solutions and boost morale

For the small problems inherent in any office’s staff, one manager has two easy solutions: humor and once-a-day positive notes.
The humor comes in the form of silly contests to solve…


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CLIENT RELATIONS

Ask this one question to keep the clients coming

A client survey can take whatever form and be as detailed as the firm wants. But there is just one question to worry about: Will you…


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YOUR CAREER

5 tricks to surviving and thriving in a highly political office

A law office is filled with many different personalities and many different dynamics.
With those differences come office politics. And with the politics the manager can become a casualty.
Here are the solutions to five situations where politics and personalities come into play. They are outlined by Margaret Hintz, SPHR, manager of HR services for Insperity, an Atlanta human resource and…


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MANAGING STAFF

How to test the climate of the firm and staff’s satisfaction with it

What makes a staff a satisfied staff?
One human resources expert cites three core items: management’s communication with staff, management’s commitment to supporting staff, and staff’s trust in management.
To find out the level of each as well as where and how to make improvements, use a climate survey, or an opinion survey on the climate of the office.
Make it an annual event, says human resource consultant Margaret Hintz, SPHR, manager of HR services at the Atlanta office of Insperity, a national human resources consulting…

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TERMINATION

Three errors that can cause wrongful termination problems

Though every employer knows – or should know – the rules for safe firing, mistakes still happen when it comes to showing an employee the door, says Peter Golden, a business and employment law attorney with The Golden Law Firm in Atlanta.
In his own practice, he finds that employers most often fall down on three points: missed documentation, unfair employee comparisons, and skipping steps in progressive discipline.
1. Anything in writing helps
Lack of documentation heads the list.
It comes up over and over again. Despite all the warnings…

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COMPLIANCE

Electronic cigarettes: why your firm needs a “vaping” policy now

Your employment policies address cigarettes, and so you think you have the smoking issue covered. Well, think again. Electronic cigarettes have created new challenges for employers.
Electronic cigarettes, also known as e-cigarettes, first became available in the United States in 2006 and have grown in popularity. Designed to look like cigarettes, they are battery-powered devices, usually made of plastic or metal, that convert liquid nicotine into a mist, or vapor that the user inhales. The liquid nicotine is often flavored and the vapor produced resembles smoke.
How popular are e-cigarettes? Popular enough to spawn the terms “vaper,” for a smoker, and “vaping,” for the act of…

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MANAGING STAFF

How to tame two staffers at war: Keep it civil and focus on the business

A conflict between two staffers is serious business.
People who don’t get along don’t share information with each other, don’t help each other out, “and at worst try to sabotage one another.”
Moreover, there’s emotional contagion. Just as a spouse coming home in a negative mood fouls the attitude of the rest of the family, two fighting staffers cast a pall over the office. They’re a work distraction, a detriment to productivity, and a cause of absenteeism and turnover “because people don’t want to work there,” says psychologist Marie G. McIntyre, PhD., of Your Office Coach, an Atlanta business training and management consulting practice.
Bearding the lions is not pleasant, she admits…

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