A law office administrator plays a vital role in maintaining the ethical standards and integrity of the firm. Your responsibilities encompass a range of tasks that have a direct impact on the firm's reputation, client relationships, and overall success. Here are key ethical considerations that should guide your actions and decisions as a law office … [Read more...] about Administrator a key player in firm’s ethics and integrity
conflict
How to Manage Conflict Between Attorneys and Support Staff (Without Taking Sides)
You hear a paralegal venting to a coworker in the break room: "I can't work like this! He dumps last-minute filings on my desk and expects them done yesterday." Meanwhile, the attorney claims the assistant "just isn't responsive enough."Situations like this aren't unusual in a law office — but they can quickly escalate if not handled carefully. As the manager, you're often the … [Read more...] about How to Manage Conflict Between Attorneys and Support Staff (Without Taking Sides)
How to resolve conflicts in a virtual, remote work environment
By Lynne Curry “We had a situation blow up this morning,” the law practice partner said when he called for advice. “It came out of nowhere. One small issue, a manager not letting his peer know about a meeting, unleashed a tidal wave of anger from her. We talked to the first manager. He said he’d accidentally overlooked putting the other manager on the Zoom invitation. He … [Read more...] about How to resolve conflicts in a virtual, remote work environment
Do you just open your mouth and let the words fly?
By Lynne Curry When you’re upset with another person, do you open your mouth and let your emotions erupt and words fly? If you want to resolve an interpersonal conflict, you can’t afford to blast the other person. While you may feel vindicated, you risk the other person attacking back, getting defensive or shutting down If you want things to become better and not worse … [Read more...] about Do you just open your mouth and let the words fly?
Beware the Bermuda Triangle of workplace conflicts
By Lynne Curry We don’t always understand why we react to some people, nor they to us. Or why otherwise talented employees and supervisors get tangled in interpersonal messes that create toxic work environments. Over the years, when I’ve helped clients fix workplace conflicts, I’ve discovered some of the most challenging conflicts stem from drama triangle collisions. Like the … [Read more...] about Beware the Bermuda Triangle of workplace conflicts
Own your piece of the action
By Lynne Curry “It wasn’t my fault. I blew up because I had the worst day.” “Anyone would have reacted the way I did.” When you lose your temper, shut down, or behave badly in other ways, you may feel tempted to rationalize your behavior. It can feel right to pin responsibility for your reactions on the other person or to attribute them to the situation. When you do, you … [Read more...] about Own your piece of the action
Managing political discussions in the workplace
By Lynne Curry bio During the Justice Kavanaugh confirmation hearings, more than fifty percent of Americans admitted they had taken part in political discussions in the workplace. Many of these discussions ended in conflict, frayed relationships, and tears. With the current high-stakes mid-term election, employers can expect more heated political discussions, … [Read more...] about Managing political discussions in the workplace