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MANAGING STAFF

Negative staff: Is the problem you?

By Lynne Curry The manager called me, completely frustrated with his team. He told me his employees were negative, blamed each other for problems, didn’t communicate with him or take accountability and didn’t buy in to important initiatives. He asked me to talk with his key employees and tell me how to fix them. When I met with him afterwards, I asked, “How honest do you want me to be?” His eyes widened in alarm and he said, “Honest, I guess.” “The main problem on your team isn’t your employees. It’s you.” Here’s what I told him. If you’re the team’s leader, it’s on you As the leader, you set the tone. If as a leader, you focus on “who was responsible for what went wrong?” with pointed “why did… . . . read more

YOUR CAREER

What stops you from saying what you want to say?

By Lynne Curry A law office manager must be able to have difficult conversations with staffers, speaking up with the right words at the right time. Is this difficult for you? Why can’t you say what you want to say? Is it: You’re afraid if you speak up or try to fix things, you’ll make them worse? You’re afraid you’ll make someone angry and lose a relationship or job? You’re afraid you’ll say the wrong thing or otherwise stick your foot in your mouth? You’re afraid the other person might retaliate? You fear that regardless of what you say, it won’t make a positive difference. You’re afraid you’ll be seen as uncaring or judgmental. You fear that if you start to speak, you’ll have “taken the cork out of the… . . . read more

MANAGING STAFF

5 action steps for regaining staff trust

By Lynne Curry bio  When employees or colleagues no longer trust you, they don’t tell you. Why would they? They don’t trust how you might react to what they say. Their distrust descends below the surface, though it shows up in them keeping their distance from you. Distrustful employees or coworkers protect their backsides. They withhold information. Their morale and productivity lowers. According to the Edelman Trust Barometer, one in three of the 33,000 employees surveyed don’t trust their employers1 and as a result provide their employers lower levels of engagement, productivity and loyalty.2,3 According to recent surveys, 25 to 50 percent of employees plan to leave their employers in 2021,4,5 with distrust ranking among the top reasons for this talent exodus. What created this distrust? Some describe it as… . . . read more

YOUR CAREER

17 proofreading tips for the law office

Proofreading is part of your daily work life in a law office and you are probably already an expert. But here are 17 tips and tricks you can use to help you catch every typo, misplaced comma and wrong word. First and best tip is to proofread backwards. Begin at the end and work back through the document paragraph by paragraph or even line by line. This will force you to look at the surface elements rather than the meaning of the document. 2. Place a ruler under each line as you read it. This will give your eyes a manageable amount of text to read. 3. Know your own typical mistakes. Keep a list of the errors you make repeatedly. 4. Proofread for one type of error at a time…. . . . read more

PRODUCTIVITY

Technical issues and too many participants are biggest virtual meeting pet peeves

Have you had about enough of video meetings? If so, you’re not alone. A new study by global staffing firm Robert Half shows video calls may be wearing on workers. Almost three-quarters of professionals surveyed (72 per cent) said they participate in virtual meetings. Those respondents reported spending about a quarter of their workday (24 per cent) on camera with business contacts or colleagues. In addition: 44 per cent said they’ve experienced video call fatigue since the start of the pandemic. 59 per cent said video calls can be helpful but are not always necessary. 22 per cent noted that the practicality and novelty of video conferencing has worn off over the past eight months. 15 per cent confirmed they find virtual meetings inefficient and exhausting and prefer to communicate via… . . . read more

BLOG

Why you need to stop talking to start leading

By Rebecca Teasdale  bio
Recently, a colleague and I were at a dinner function with a group of leaders from a client company. We found ourselves seated at a table with…


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CHANGE MANAGEMENT

Inside your practice: Communicating, leading, & managing amid change

The only thing that is constant is change, said the Greek philosopher Heraclitus. And although he never managed a law practice, his words certainly…


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YOUR CAREER

4 ways you are apologizing wrong

By Stacey Hanke  bio
Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of humility, which challenge…


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MANAGEMENT SKILLS

Matching your management style to your employee’s personality

Much like one bad apple, one bad employee can spoil the whole bunch in your office, says…


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YOUR CAREER

8 actions to be an exceptional listener

By Stacey Hanke  bio
Most people consider themselves to be good listeners, finding it hard to admit otherwise. We know listening is vital to building strong relationships with coworkers…


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