Creating a workplace that values diversity, inclusivity, and respect for all individuals is essential in any law office. Ensuring a safe and supportive environment for members of the LGBTQ+ community is not only a legal and ethical responsibility but also a meaningful way to demonstrate a firm’s commitment to equality. This article offers practical strategies and … [Read more...] about How to create a safe and inclusive environment for the LGBTQ+ community in your law office
Client relations
The competent jerk: Managing a top performer who alienates his coworkers
By Lynne Curry Question: My top producer, “Luke,” out-performs any three employees. I love him to death. I wish I had more employees with his energy and drive. I also want to wring his neck. He alienates other employees with his brash “my way is the only way” attitude. When others are speaking in company meetings, he talks over them and cuts them off, using a … [Read more...] about The competent jerk: Managing a top performer who alienates his coworkers
Cultivating cultural competency: A vital skill for law office managers
As society becomes increasingly diverse, cultural competency has emerged as a crucial skill for professionals in all fields. Law office managers, who play a pivotal role in facilitating effective communication and fostering inclusive environments, must understand the importance of cultural competency. This article aims to explain what cultural competency entails, outline its … [Read more...] about Cultivating cultural competency: A vital skill for law office managers
How to handle a scamming, scheming staffer
By Lynne Curry Question: I run a small firm. When I advertised for a new hire, I didn’t find anyone who had the right skill set. “Will” applied. Although he lacked the skills I sought, he interviewed well and said he was willing to learn everything necessary to become my No. 1 employee. I took a chance on him and invested months in training him. He shadowed me, developed … [Read more...] about How to handle a scamming, scheming staffer
6 essential tips for law office administrators to attract more clients
As a law office administrator, one of your key responsibilities is to ensure the growth and success of your firm. A crucial aspect of achieving this goal is consistently attracting new clients. In an increasingly competitive legal landscape, it's essential to employ effective strategies that can help your law office stand out. Consider these tips to help you gain more clients … [Read more...] about 6 essential tips for law office administrators to attract more clients
Cultivate these 7 habits for success
As an office manager, you are responsible for the efficient operation of your workplace. Your role requires you to balance multiple tasks, manage diverse teams, and keep things organized. To become a highly effective office manager, you can take inspiration from Stephen Covey’s timeless book, “The 7 Habits of Highly Effective People.” Here are some tips based on Covey’s … [Read more...] about Cultivate these 7 habits for success
Do you just open your mouth and let the words fly?
By Lynne Curry When you’re upset with another person, do you open your mouth and let your emotions erupt and words fly? If you want to resolve an interpersonal conflict, you can’t afford to blast the other person. While you may feel vindicated, you risk the other person attacking back, getting defensive or shutting down If you want things to become better and not worse … [Read more...] about Do you just open your mouth and let the words fly?
12 MORE marketing secrets of superstar lawyers
By Trey Ryder #13: They provide client service beyond compare. They return phone calls quickly. They work day and night to finish projects. They have backup plans for their backup plans. They err on the side of caution. They hire a bright, responsive support staff. And they always go the extra mile. Whatever it takes, they get the job done. And the superstar’s staff is equally … [Read more...] about 12 MORE marketing secrets of superstar lawyers
Technical issues and too many participants are biggest virtual meeting pet peeves
Have you had about enough of video meetings? If so, you're not alone. A new study by global staffing firm Robert Half shows video calls may be wearing on workers. Almost three-quarters of professionals surveyed (72 per cent) said they participate in virtual meetings. Those respondents reported spending about a quarter of their workday (24 per cent) on camera with business … [Read more...] about Technical issues and too many participants are biggest virtual meeting pet peeves
Model visitors’ waiver of COVID-19 infection liability form
As long as COVID-19 remains a threat, you run the risk of being sued by clients, vendors, guests and other visitors (“visitors”) who claim they contracted the virus at your office as a result of your inadequate safety measures. One way to limit liability is having visitors sign a form agreeing to waive their rights to sue you for COVID-19 infections before entering the office. … [Read more...] about Model visitors’ waiver of COVID-19 infection liability form