By Elizabeth M. Miller bio As the saying goes, you never get a second chance to make a first impression. So it's important to consider what judgment calls your clients are making about your firm's efficiency and professionalism based on their first impression. Balancing a client's perception of your firm's success, and therefore its competency, can be a double-edged … [Read more...] about 5 ways to make a great first impression
Client relations
5 ways to keep the referrals rolling in
Referrals can be a powerful source of new clients, and they can help you build a strong reputation in your community. Here are some tips on how to get referrals for your law firm: Provide excellent service The first step to getting referrals is to provide excellent service to your current clients. When clients are happy with the service they receive from your firm, they … [Read more...] about 5 ways to keep the referrals rolling in
Points to make in your law firm parking policy
With convenience, safety and even prestige at stake, the law office parking lot can be the topic—and scene—of disputes. One way to keep things relatively civil is to establish a parking space policy. Here are some key points to cover in a policy. Space Allocation: Determine how parking spaces will be allocated within the firm's premises. Consider factors such as the total … [Read more...] about Points to make in your law firm parking policy
The art of proofreading in a law office: Ensuring precision and professionalism
In the world of law, precision and attention to detail are paramount. Legal documents and communications must be meticulously crafted to protect the rights and interests of clients and uphold the integrity of the legal profession. Proofreading is an essential skill for law office staff, as it plays a crucial role in maintaining accuracy, credibility, and professionalism. In … [Read more...] about The art of proofreading in a law office: Ensuring precision and professionalism
Start planning now for a smooth holiday season
As autumn colors the landscape, the winter holiday season seems far away. But it's not too soon to plan for the smooth operation of your practice during the festive time. Here are some tasks you should get to soon: Planning and communicating holiday schedules Establishing Clear Holiday Schedules: The first step in effective holiday scheduling is crafting a clear and … [Read more...] about Start planning now for a smooth holiday season
15 projects for the last quarter of the year
Running out of things to do? Just kidding. But in case you are, here are some projects to consider for the last quarter of the year. Financial Review and Budgeting: a. Review the year-to-date financial statements to assess the firm's financial health. b. Prepare a budget for the upcoming year, considering revenue, expenses, and capital investments. c. Ensure all client … [Read more...] about 15 projects for the last quarter of the year
How to calm down the angry client and hold on to the business
The client is angry. The client is upset about the bill. The client says the firm did work that wasn't approved. The client may be ready to walk. There's a way to salvage that relationship, says law management consultant William Cobb of Cobb Consulting in Houston. It calls for tact, saying the right things, and giving the issue full and close personal attention. Take a … [Read more...] about How to calm down the angry client and hold on to the business
And you are … ? How to prepare your elevator speech
Do you have an elevator speech ready? An elevator speech, also known as an elevator pitch, is a concise and well-prepared verbal summary or introduction that you can deliver in the time it takes to ride an elevator, typically around 30 seconds to 2 minutes. The goal of an elevator speech is to effectively communicate who you are, what you do, and what you or your … [Read more...] about And you are … ? How to prepare your elevator speech
How to create a safe and inclusive environment for the LGBTQ+ community in your law office
Creating a workplace that values diversity, inclusivity, and respect for all individuals is essential in any law office. Ensuring a safe and supportive environment for members of the LGBTQ+ community is not only a legal and ethical responsibility but also a meaningful way to demonstrate a firm’s commitment to equality. This article offers practical strategies and … [Read more...] about How to create a safe and inclusive environment for the LGBTQ+ community in your law office
The competent jerk: Managing a top performer who alienates his coworkers
By Lynne Curry Question: My top producer, “Luke,” out-performs any three employees. I love him to death. I wish I had more employees with his energy and drive. I also want to wring his neck. He alienates other employees with his brash “my way is the only way” attitude. When others are speaking in company meetings, he talks over them and cuts them off, using a … [Read more...] about The competent jerk: Managing a top performer who alienates his coworkers