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Client relations

Sending Holiday Cards? It’s Time to Get Cracking!

October 31, 2024

Sending holiday cards is a thoughtful way to show appreciation to your clients, colleagues, and business partners. With the end-of-year rush fast approaching, it’s important to start planning now to ensure everything goes smoothly. Here’s how you can break down the project so your cards are ready and out the door by early December. 1. Build Your List in Early November Begin … [Read more...] about Sending Holiday Cards? It’s Time to Get Cracking!

Protect your firm from ethical risks with an effective conflict checking process

October 18, 2024

Conflict checking is a crucial process for a law office manager, ensuring that the firm avoids any conflicts of interest that could jeopardize client trust or violate legal ethics. Here’s a breakdown of how to manage the conflict checking process efficiently: 1. Understand the Importance of Conflict Checking Conflict checks help ensure that the law firm … [Read more...] about Protect your firm from ethical risks with an effective conflict checking process

6 steps to creating a quarterly client satisfaction survey

October 18, 2024

Maintaining strong client relationships is essential to the success of your firm. One of the most effective ways to gauge client satisfaction and identify areas for improvement is through regular feedback. A Quarterly Client Satisfaction Survey will help you consistently collect and analyze feedback to ensure that your firm delivers top-tier legal services while addressing … [Read more...] about 6 steps to creating a quarterly client satisfaction survey

Make your office welcoming and inclusive for clients with disabilities

October 17, 2024

As a law office manager, it's essential that you create a welcoming and inclusive environment for all clients, including those with disabilities. It's important to understand that people with disabilities face unique challenges, and it's your responsibility to ensure that they feel comfortable and respected when interacting with your office. Here are some tips to help you … [Read more...] about Make your office welcoming and inclusive for clients with disabilities

Maximizing Productivity During Q4: End-of-Year Strategies for Law Office Administrators

October 11, 2024

  As the year begins to wind down, the final quarter can often feel like a whirlwind. With year-end deadlines, holiday schedules, and the pressure to hit annual goals, Q4 is one of the busiest times for law offices. As a law office administrator, your role in keeping things running smoothly becomes more critical than ever. By implementing a few key strategies, you can … [Read more...] about Maximizing Productivity During Q4: End-of-Year Strategies for Law Office Administrators

Sample Policy: Halloween Costumes

October 10, 2024

Creating a policy for dressing up for Halloween in a law office is important to ensure that employees maintain professionalism while still having the opportunity to enjoy the holiday. Here's a suggested policy: [Law Office Name] Halloween Dress-Up Policy Purpose: The purpose of this policy is to allow employees to participate in Halloween festivities while maintaining a … [Read more...] about Sample Policy: Halloween Costumes

Should your staff wear costumes on Halloween?

October 10, 2024

Chances are someone on your staff is at this very minute planning a wildly inappropriate costume to wear to the office on Halloween. While Halloween can be a festive and enjoyable occasion, the legal profession demands a high level of professionalism and decorum. Here we consider the pros, and cons of permitting Halloween costumes in a law office, along with essential … [Read more...] about Should your staff wear costumes on Halloween?

Model Client Engagement Letter

October 2, 2024

Why you need this Model Engagement Letter: An engagement letter is protection—for both the firm and the client. It prevents argument on what the firm is expected to do for the client and what the client is expected to do for the firm. So it needs to be clear, brief, and readable. How this Model Engagement Letter helps you: Use this Model Engagement Letter to educate your … [Read more...] about Model Client Engagement Letter

5 things you should get straight with the managing partner

September 26, 2024

As a law office administrator, one of your most critical relationships is with the managing partner. Having clarity on expectations, priorities, and communication will not only help you thrive but will also keep the entire office running smoothly. Here are five key areas to align on with the managing partner. 1. Office Priorities and Goals It’s essential to have a clear … [Read more...] about 5 things you should get straight with the managing partner

Elevate your game: 5 smart ways to expand your role as an office manager and boost your earnings

September 26, 2024

If you're looking to expand your role, take on new responsibilities, and potentially increase your earnings, you're in the right place. Here are five effective strategies to help you elevate your position and make a stronger impact within your firm. 1. Embrace Technology and Software Management In today's digital landscape, proficiency in technology is more important than … [Read more...] about Elevate your game: 5 smart ways to expand your role as an office manager and boost your earnings

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Beyond the Billable Hour: How Managers Can Help Drive Revenue

Generational Friction at the Front Desk: Managing Millennials, Boomers, and Gen Z in One Office

When the Partners Don’t Agree: Staying Neutral Without Getting Stuck

Monthly Financial Review Checklist

After Vacation Blues: Fixing the Post-Vacation Slump

Your Career

When the Partners Don’t Agree: Staying Neutral Without Getting Stuck

After Vacation Blues: Fixing the Post-Vacation Slump

Working on everything everywhere all at once? Try monotasking

Wide Awake and Working (in Your Head)? Here’s How to Power Down for Real

Your Role in Preventing Malpractice as a Law Office Administrator

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