By Brenda A. Barnes bio When you ask clients what they want from law firms, you quickly receive a long list. Expertise Support Practical advice Good relationship Track record Client focus Trust Business outcomes Honesty Quality brand … [Read more...] about What do clients really want?
Client relations
Want to impress your clients? Go “old school”
By Elizabeth M. Miller bio Over the years the legal profession has, out of necessity, kept up with technology. Email, cell phones, every kind of software imaginable, paperless files and the like have (or should have) made law firms more efficient, cost-effective, and productive. It is necessary for firms to continue to become more efficient as clients demand … [Read more...] about Want to impress your clients? Go “old school”
Hold an open house and keep clients happy and referrals flowing
An open house can be effective for maintaining existing clients and keeping the referral sources sending the referrals. It makes people feel at home and get a feel for what the firm does. But an open house takes marketing skill. Success depends on where it's held, the hellos and goodbyes, the food and even what everyone wears. The when and where of it all The day: The … [Read more...] about Hold an open house and keep clients happy and referrals flowing
4 easy strategies for remembering names and passwords
By Lynne Curry, Ph.D, SPHR bio Which problem fits you? Your practice has grown and you don't remember the names of all the employees and you realize this hurts some employees' feelings; Several of the sites you regularly access ask you to change passwords monthly and you have a hard time remembering the newer passwords; Several long-time … [Read more...] about 4 easy strategies for remembering names and passwords
Is your firm’s sensitive data being sold on eBay?
Ecommerce sites are reselling used electronics without permanently erasing data from them, according to The Leftovers: A Data Recovery Study recently released by Blancco Technology Group. Based on an analysis of 200 second-hand hard disk drives and solid state drives purchased from eBay and Craigslist in the first quarter of 2016, 67 percent of the used drives contained … [Read more...] about Is your firm’s sensitive data being sold on eBay?
How to deliver exceptional customer service to your clients
Imagine a client is coming into your law firm for the first time. What does she see when she steps through the door? How is she greeted? How long does she wait in the reception area for the lawyer? Is there anything for her to read while she's waiting? Once she meets the lawyer, how is she treated? And after she leaves the office, when will she next hear from the firm? How will … [Read more...] about How to deliver exceptional customer service to your clients
How to execute the single most difficult and valuable marketing tactic at your law firm
By Bob Weiss bio We are often asked what is the single most difficult marketing problem facing local and regional law firms. Our answer: database development and management. What we mean by this is simple—most law firms do not have a reliable and updated system of managing client and other contact information. Software companies call it "client relationship … [Read more...] about How to execute the single most difficult and valuable marketing tactic at your law firm
An easy way to gauge your client’s satisfaction
with your firm
By Elizabeth M. Miller bio
For many years, I was the consumer who would be the first one to voice my displeasure at goods and services I received if I did not think I was getting value for my money or service, or a product somehow fell short of my expectations.
Over the years, though, I've come to realize that feedback of any kind is important and helps a business to make … [Read more...] about An easy way to gauge your client’s satisfaction
with your firm
A tale of 2 workplace bullies and why they need to be stopped
By Lynne Curry, Ph.D, SPHR bio If you're dealing with a bully in the workplace, you're not alone. According to an Associated Press alert, 29 percent of all U. S. managers and employees deal with workplace bullies, and according to a white paper produced by the Society for Human Resource Management (SHRM), one out of six individuals report being bullied at work at some point … [Read more...] about A tale of 2 workplace bullies and why they need to be stopped
Survey examines diversity in New Jersey at work and at home
New Jersey is known as a diverse state, but how diverse is the experience of the average New Jersey working adult, at work and at home? How much do employers value diversity? And with heated college campus debates on race relations, and a Presidential campaign replete with provocative rhetoric about immigrants and Muslims, how respectful are language environments at the … [Read more...] about Survey examines diversity in New Jersey at work and at home