By Lynne Curry, Ph.D, SPHR bio Consider this scenario: One of your firm's most successful attorneys is also one of the most abrasive individuals you've met. He doubles down whenever he gets into any kind of skirmish, no matter who it's with—a client, an employee, or even someone on the street. You've tried for years to get this "Darth Vader" to change. No such luck. … [Read more...] about Is one lawyer putting your firm at risk of a social media firefight?
Client relations
Ask this one question to keep the clients coming
A client survey can take whatever form and be as detailed as the firm wants. But there is just one question to worry about: Will you refer us? The answer had better be a yes. Here are two very different ways to approach it. The first is simple and direct and is outlined by Linda Bishop of Thought Transformation, an Atlanta sales consulting firm. Bishop is also author … [Read more...] about Ask this one question to keep the clients coming
Making the case for case management software
By Elizabeth M. Miller, MBA bio Time management and organization are two of the key components to efficiency and thus, profitability. The value of organized systems in place to gather and store key data pertaining to client files and other important information cannot be overlooked. The answer to the dilemma of storing all data relating to every client file is the … [Read more...] about Making the case for case management software
Biases and the use of flexible work arrangements in law firms
While the availability of flexible work arrangements has increased in law firms, new research released by The Diversity & Flexibility Alliance suggests that not all lawyers and staff are using the policies. The third annual Law Firm Flexibility Benchmarking Survey, recently released, examines the availability and usage of flexible work policies in large U.S. law firms. … [Read more...] about Biases and the use of flexible work arrangements in law firms
Accountability and your legal staff: The effects on your law practice
By Elizabeth M. Miller, MBA bio I am a great proponent of accountability for everyone in a law firm including myself and the attorneys. It is the method by which a law firm can measure that clients are receiving the best possible service from your firm. An accountable law firm starts with leaders who first hold themselves accountable. After all, we do have to lead by … [Read more...] about Accountability and your legal staff: The effects on your law practice
What do clients really want?
By Brenda A. Barnes bio When you ask clients what they want from law firms, you quickly receive a long list. Expertise Support Practical advice Good relationship Track record Client focus Trust Business outcomes Honesty Quality brand … [Read more...] about What do clients really want?
Want to impress your clients? Go “old school”
By Elizabeth M. Miller bio Over the years the legal profession has, out of necessity, kept up with technology. Email, cell phones, every kind of software imaginable, paperless files and the like have (or should have) made law firms more efficient, cost-effective, and productive. It is necessary for firms to continue to become more efficient as clients demand … [Read more...] about Want to impress your clients? Go “old school”
Hold an open house and keep clients happy and referrals flowing
An open house can be effective for maintaining existing clients and keeping the referral sources sending the referrals. It makes people feel at home and get a feel for what the firm does. But an open house takes marketing skill. Success depends on where it's held, the hellos and goodbyes, the food and even what everyone wears. The when and where of it all The day: The … [Read more...] about Hold an open house and keep clients happy and referrals flowing
4 easy strategies for remembering names and passwords
By Lynne Curry, Ph.D, SPHR bio Which problem fits you? Your practice has grown and you don't remember the names of all the employees and you realize this hurts some employees' feelings; Several of the sites you regularly access ask you to change passwords monthly and you have a hard time remembering the newer passwords; Several long-time … [Read more...] about 4 easy strategies for remembering names and passwords
Is your firm’s sensitive data being sold on eBay?
Ecommerce sites are reselling used electronics without permanently erasing data from them, according to The Leftovers: A Data Recovery Study recently released by Blancco Technology Group. Based on an analysis of 200 second-hand hard disk drives and solid state drives purchased from eBay and Craigslist in the first quarter of 2016, 67 percent of the used drives contained … [Read more...] about Is your firm’s sensitive data being sold on eBay?