As soon as you've accepted the position of law firm administrator, you need to establish expectations – what is expected of you and what you expect of others. Once those parameters are clear, you can implement any necessary changes with authority and confidence. Walking into a new job as administrator? It's hard for a newcomer administrator to know where to begin work, what … [Read more...] about Ensure success in your new job as administrator
Your career
For personal success, get beyond the words and metacommunicate
Meta means beyond. And though it has varying definitions, in its simplest form, metacommunication means going beyond regular communication to get the full point across. It means making sure everything—spoken or unspoken—gets communicated to, and from, both sides. Most employment situations are rife with unspoken expectations and assumptions, says Barbara Kay, LPC, RCC, a … [Read more...] about For personal success, get beyond the words and metacommunicate
4 ways you are apologizing wrong
By Stacey Hanke bio Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of humility, which challenge your pride and ego. They are an open admission of failure and wrongdoing, but when delivered with sincerity, they hold power with your team. Unfortunately, too many leaders give superficial … [Read more...] about 4 ways you are apologizing wrong
Got troublesome staff? These five easy rules may make your job easier
Here are five easy rules that will make the job of managing difficult people a little easier—or at least make it go more smoothly. They are outlined by Monica Wofford, MBA, CSP, principal of Contagious Companies, a leadership training company, and author of "Make Difficult People Disappear." Rule #1: Address problems consistently Face the problem people. And don't be … [Read more...] about Got troublesome staff? These five easy rules may make your job easier
8 actions to be an exceptional listener
By Stacey Hanke bio Most people consider themselves to be good listeners, finding it hard to admit otherwise. We know listening is vital to building strong relationships with coworkers, managers, clients, and leadership. In fact, it is considered to be the single most important communication skill necessary, valued more highly than speaking, in the business world. We spend … [Read more...] about 8 actions to be an exceptional listener
Communication DOs and DON’Ts
Managers still spend a great deal of time communicating face to face, despite the proliferation of technology. However, because of technology, verbal communication skills sometimes take a backseat to written communication skills. Nevertheless, how you say something can be as important as what you say. With this in mind, here are communication DOs and DON'Ts. DO Make sure … [Read more...] about Communication DOs and DON’Ts
To-Dos: Your January checklist
Make a fresh start this year with a focused team, a financial plan, organized files, and a decluttered computer. Here are some tasks you can accomplish this month to help keep your office running smoothly and profitably throughout the year. 1. Help staff set and achieve goals. Addressing staff issues in January gets people charged up for the year and gives you a roadmap for … [Read more...] about To-Dos: Your January checklist
Could making friends at work be your next best career move?
Professionals typically spend more waking hours with their coworkers than anyone else, so friendships are bound to blossom. But does having confidants help or hinder efficiency at work? In a recent survey from staffing firm Accountemps, 62 percent of employees said having coworkers that are friends outside of the office positively affects productivity. But only 39 percent of … [Read more...] about Could making friends at work be your next best career move?
What do your online, in-person and on-paper personas say about you?
A potential employer takes just a moment or two to size up a potential candidate, leaving job seekers little wiggle room when trying to make a good first impression. The employer is already looking beyond the interview itself to get a feel for what it would be like to work with this person long-term, say experts at Harris Allied, a New York City-based executive search … [Read more...] about What do your online, in-person and on-paper personas say about you?
Life of the ‘office’ party: Managers’ most embarrassing holiday party gaffes revealed
Falling into a pool, sleeping under a table, fighting with the boss and screaming like a werewolf – scenes from a rough weekend or a corporate event? Unfortunately, for those involved, it's the latter. A recent Robert Half survey of executives found these were just a few of managers' worst moments at holiday parties. Participants were asked about the most embarrassing thing … [Read more...] about Life of the ‘office’ party: Managers’ most embarrassing holiday party gaffes revealed