A Georgia administrator has set up an office manual that thoroughly trains every new staffer and attorney in every aspect of office operations. Having the business information in writing means newcomers don't interrupt other people or waste their own time asking about day-to-day things, says the administrator of the three-attorney, 13 staff firm. In a law firm, time is money, … [Read more...] about Georgia manager develops “how-to” manual that makes employee orientation easy
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Model Tool: 90-Day File Report Card
Why you need this tool: When your clients are satisfied with your work, they're more likely to refer you to friends and colleagues. And one proven way to enhance client satisfaction and increase referrals is to provide clients with maximum personal contact. How this tool helps you: A major complaint from clients is a lack of access to their lawyers. As you implement policies to … [Read more...] about Model Tool: 90-Day File Report Card
Use long-term vendor contacts to win long-term savings
Regular meetings with the vendors have led to significant savings for a North Carolina firm. Tracy Cook, administrator with Gailor, Wallis Hunt, an eight-attorney firm in Raleigh, NC, started the meetings when she came to the firm several years ago. One of her first actions as administrator was to go through the vendor files to see which vendors had contracts or did regular … [Read more...] about Use long-term vendor contacts to win long-term savings
From ready dinners to errand helpers, Georgia firm supports families
An Atlanta firm makes work life balance easier with some unusual add-ons for employees. The firm has engaged several companies that provide personal services, often at a discount. One, for example, delivers ready-to-cook meals to the office, which gives employees a quick-fix dinner to take home that isn’t fast food. Errand service There’s also an onsite concierge who is “at … [Read more...] about From ready dinners to errand helpers, Georgia firm supports families
An ever changing policy on using social media
“The reality is that people are going to use social media.” So more than two years ago, the 65-attorney firm of Meyer, Suozzi, English & Klein took the position “that we were going to be tuned in to social media to promote business development,” says Frederick J. Esposito, Jr.,CLM, CFO and director of administration at the firm’s New York … [Read more...] about An ever changing policy on using social media