It makes good business sense—and is respectful professional etiquette—to stay in touch with your former bosses, says Allison & Taylor, the nation’s oldest professional reference checking firm. As your career advances, your efforts to stay connected with past employers could pay dividends many times over when they provide you with favorable professional … [Read more...] about Looking for a job promotion? Relationships are critical
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How to hire a great receptionist
Hire a receptionist and hire the manager of first and lasting impressions. The receptionist position is a marketing position. Before callers ever talk to an attorney, they form an opinion of the firm through their contact with the front desk. Yet most firms view the position as one that doesn't need a lot of intellectual skills and hire a receptionist without looking for the … [Read more...] about How to hire a great receptionist
Clients cite their top 6 turnoff points with law firms
Don't jeopardize repeat business by unwittingly antagonizing the clients. Keeping them satisfied is a worthwhile investment. Lose one client and you have to work twice as hard to find someone else. An Illinois firm developed a list of client turn-offs after it conducted a series of client satisfaction surveys. The firm began its research informally with one-on-one discussions … [Read more...] about Clients cite their top 6 turnoff points with law firms
Case file organization checklist for law office administrators
Maintaining an organized and efficient case file management system is essential to ensuring that your team can work effectively and that clients receive the best possible representation. This checklist is designed to help you streamline the process, minimize errors, and keep everything running smoothly. Whether you're dealing with physical files, digital records, or a … [Read more...] about Case file organization checklist for law office administrators
Safety Briefing: Driving Guidelines for Law Office Employees
Dear Law Office Team, The purpose of this safety briefing is to emphasize the importance of safe driving practices for both work-related driving and personal commutes. As employees of our law office, it is crucial to prioritize safety on the road to protect not only ourselves but also our colleagues and the general public. Please take a few moments to review the following … [Read more...] about Safety Briefing: Driving Guidelines for Law Office Employees
Clients ask for more transparency, faster responses and value based services
Adapting to changing client expectations is a significant challenge for any law office. Clients today are more informed and have higher expectations than ever before. They demand transparency, faster responses, and value-based services. As a law office manager, it's your job to ensure that your firm meets these expectations and maintains strong client … [Read more...] about Clients ask for more transparency, faster responses and value based services
7 steps to effective document management
In the legal industry, documents serve as the lifeblood of cases, transactions, and client relationships. Efficient document management ensures that crucial information is easily accessible, reducing the risk of errors and missed deadlines. Moreover, a well-organized document system enhances collaboration among team members, fosters compliance with legal requirements, and … [Read more...] about 7 steps to effective document management
Tick those unpleasant tasks off your to-do list
Avoiding something unpleasant is the main reason people procrastinate. Try one of these four approaches when you face an unpleasant task: Do it. There’s an adrenaline rush from knowing you’ve completed an unpleasant task. Finishing something you’ve been putting off will energize you for the rest of the day. Don’t do it yet. If you’re not sure what to do, putting off … [Read more...] about Tick those unpleasant tasks off your to-do list
Monitor these Key Performance Indicators for success
As a law office administrator, your role is crucial in ensuring the efficient and effective functioning of the firm. To achieve this, it is essential to monitor and evaluate the performance of the law office regularly. Key Performance Indicators (KPIs) are indispensable tools that enable you to measure various aspects of the law office's performance. By tracking these KPIs, you … [Read more...] about Monitor these Key Performance Indicators for success
Personalize incentives to enhance motivation for law office staff
In a law office where deadlines loom large and client needs demand attention, fostering motivation and engagement among staff members is crucial. While traditional incentives like Starbucks cards or Amazon gift certificates have their place, law office administrators can elevate employee morale and productivity by embracing a more personalized approach to recognition and … [Read more...] about Personalize incentives to enhance motivation for law office staff