It's always a good idea for any business to revisit its business plan, making sure it's on track with its vision and meeting the needs of its target customers. Usually this review involves asking itself the three big strategic questions: Where is the practice now? Where do we want it to go? How will we get there? But sometimes it's not always easy to clearly identify where … [Read more...] about 3 proven ways to build a more profitable client base
Topics
Nine traps to avoid when checking for conflicts
Before a law firm accepts any new file, it must first ensure that no conflict of interest exists. Yet, despite having stringent conflict-checking procedures, conflicts of interest are still a serious problem for many firms. How do your procedures stack up? Do they address these common mistakes? Any firm knows a conflict of interest can result in bad things. … [Read more...] about Nine traps to avoid when checking for conflicts
Not just another HR story
By Lynne Curry bio Which do you believe? ☑ You can't trust anyone in HR: they'll get you talking, look sympathetic, but then turn everything you say over to management; ☑ HR is a luxury we don't need when we need all our budget resources to pay the employees who produce; ☑ HR = a partnership for managers, employees & organizations; ☑ HR = lots of talk + … [Read more...] about Not just another HR story
9 ways to stay neutral (and sane) when reporting to multiple lawyers
The job of managing a law office can be unpredictable, because you often don't have the luxury of answering to just one boss. Instead, there are as many bosses as there are lawyers, and the lawyers don't always get along with one another. For that reason, your survival rests on neutrality, says management consultant Donna R. Gary of Legal Administrative Services in … [Read more...] about 9 ways to stay neutral (and sane) when reporting to multiple lawyers
Mastering Word: Mail Merge & Labels
Downloadable Files: Excel Data Source Mail Merge Mail Merge Letter Word Data Source Presenter:Lori Dowhaniuk, Microsoft Office Instructorfor Savvy Training & Consulting Discover how to take greater advantage of mail merge and labels. MS Word's mail merge feature can be used for more than just creating personalizing letters. It can be used to create mailing labels, … [Read more...] about Mastering Word: Mail Merge & Labels
Ways you’re using the cloud without even knowing it
By Doug Striker bio As I visit law firms, I frequently hear from trainers and IT professionals who say that their upper management and attorneys are "afraid to move to the cloud." These trainers and IT folks are usually quite tech-savvy and understand that this resistance is holding the firm back (and also putting its clients at risk of a security breach) but … [Read more...] about Ways you’re using the cloud without even knowing it
The forgotten cause of malpractice claims is poor communication
One often ignored cause of malpractice claims is nothing more than poor client communication. People judge their attorneys by the quality of the relationship, explains Nora Bergman, a Tampa attorney and advisor with the Atticus law firm practice management company in Mt. Dora, FL. "That's true of all clients," she says, "whether bluecollar worker or sophisticated banker." They … [Read more...] about The forgotten cause of malpractice claims is poor communication
10 ways managers are improving their law firms
Ah, the woes of running a law office. You know them well: Reams of reports, scheduling squabbles, technology tangles, and so much more. It takes a lot of skill, patience, and strategy to make a law office run smoothly—plus a little bit of help from others who know your pain. That must be why the Reader Tips section of our website is so popular. It contains dozens of solutions … [Read more...] about 10 ways managers are improving their law firms
Regain control of your personal life by setting boundaries on your professional life
"Boundary setting is really a huge part of time management," says performance psychologist and author Jim Loehr. And, arguably, everyone needs to manage time, that precious commodity, in order to experience and enjoy life to the fullest. Yet, how do you set boundaries between your personal and professional life? In today's world of constant connectivity, is it even … [Read more...] about Regain control of your personal life by setting boundaries on your professional life
You can be personally liable for what happens in your workplace
By Lynne Curry bio It comes as a surprise to most managers when a plaintiff names them personally as a co-defendant in a lawsuit against the manager's company. The ugly truth? Personal tort actions against individual managers and employees often accompany discrimination and harassment claims. Disgruntled employees may target a manager not for what he did, but for … [Read more...] about You can be personally liable for what happens in your workplace