Law Office Manager

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Managers, are you creating a community or an organization?

By Dr. Steve M. Cohen There is a managerial question that is often overlooked: Is your office a community or an organization? A community is, by definition, inclusive. An organization is, by definition, exclusive. Let’s use the military as an example of an exclusive organization. When people enlist, there are ranks to climb with each level being more selective and more … [Read more...] about Managers, are you creating a community or an organization?

“You’re not hired:” Leaving job candidates hanging can hurt your reputation

When companies engage with job candidates, a new survey reveals the importance of following up—even if they opt not to hire them. The Conference Board survey found that 18 percent of candidates who didn’t hear back from a company after an interview took a negative action against the company. That includes declining to recommend it to others or leaving a negative review. And … [Read more...] about “You’re not hired:” Leaving job candidates hanging can hurt your reputation

Must love dogs, cats, birds, fish, reptiles…

By Lynne Curry Question: When we surveyed our employees last month, we asked them what we could do to make them happier about returning to our company’s worksite. Many of their answers surprised us. The biggest surprise—many employees want to bring their pets to work with them. We’ve discussed this among the management team and have decided to allow pets but want to … [Read more...] about Must love dogs, cats, birds, fish, reptiles…

Everybody needs a break from work

As a law office manager, you understand the importance of keeping your staff productive and efficient. However, it's also important to recognize the role that breaks play in achieving these goals. For both you and your staff, it's tempting to continue powering through day after day without taking scheduled breaks and lunch periods. In this article, we'll discuss the importance … [Read more...] about Everybody needs a break from work

6 tips for remembering names

It’s easy to remember a client's name when you have their appointment details or case file open in front of you. It’s a lot harder when you meet someone away from these paper or electronic prompts. People like to be recognized and remembered. In the office, it’s reassuring for your clients. In other settings, remembering names can help you connect and network with people. In … [Read more...] about 6 tips for remembering names

Tame those office temperature tantrums!

Disputes over office temperature are relatively common among office staff. According to a study conducted by the International Facility Management Association, more than 50% of office workers report being unhappy with the temperature in their workplace. This dissatisfaction can lead to heated disputes or chilly relations among office staff, as people have different preferences … [Read more...] about Tame those office temperature tantrums!

Declutter your phone to declutter your mind

As a busy law office manager, you probably use your smartphone for both personal and professional purposes. However, over time, your device may become cluttered with too many apps, files, and notifications. This can make it difficult to find what you need quickly, and may even affect your productivity. Fortunately, decluttering your smartphone is a simple task that can be done … [Read more...] about Declutter your phone to declutter your mind

Consider an employee complaint line

By Dr. Steve M. Cohen A client told me that they eliminated their 800 number complaint line. When I asked why, they said, “All we got were complaints!” I disagreed. Whether they are from employees or customers, complaints are invaluable because the feedback provides an opportunity for examination. I realize the protocol might be slightly different for a medical office, but … [Read more...] about Consider an employee complaint line

How to compensate managing partners

By Brenda A. Barnes and Camille Stell Law firms are not unlike other professional service firms with regard to how they compensate the leaders of their firms. Historically, the compensation of the managing partner has developed over time and correlates to the role that the partner will play in leading the firm. A successful managing partner compensation plan should include … [Read more...] about How to compensate managing partners