Law Office Manager

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Client survey hits hard on cost satisfaction

Some firms survey their clients in person. Some by phone. Some by mail. But a Missouri insurance defense firm wastes no time. It sends its evaluation form to the claims adjuster at the same time the last bill goes out. And it's appropriate timing, because most of the questions cover the company's satisfaction with the cost of the matter. The response rate is high, reports the … [Read more...] about Client survey hits hard on cost satisfaction

Model Tool: Catastrophic Leave Program Donation Form

Why you need this form: Leave-sharing programs must meet certain criteria in order to be valid under the Internal Revenue Service's general tax rules and under various state laws. How this form helps you: A leave-sharing program must be in writing and created as a "leave bank" into which employees may deposit donated leave. How to use this form: Check with your state law to … [Read more...] about Model Tool: Catastrophic Leave Program Donation Form

Caitlyn Jenner raises awareness, questions about transgender people

Olympic gold medalist and reality television personality Bruce Jenner has become Caitlyn Jenner. Jenner's transition has been well documented by the media, culminating in a photo of Caitlyn on the cover of Vanity Fair. Although her journey has been more public than most, Jenner's story is not unique. It is estimated that 700,000 people in the United States are transgender, … [Read more...] about Caitlyn Jenner raises awareness, questions about transgender people

What’s the most common breach of etiquette in your office?

The rules you were taught in elementary school—pay attention, don't be late, and if you can't say anything nice, don't say anything at all—also hold true in the workplace, a new survey from Accountemps confirms. But managers view etiquette problems differently than employees do. The most common civility culprit cited by chief financial officers (CFOs) is being distracted during … [Read more...] about What’s the most common breach of etiquette in your office?

Two-thirds of managers missing opportunity to develop and engage employees

North American employees report that two-thirds of managers fail to actively engage in their career development, according to a poll by Right Management, an organization that helps companies' align their talent strategies with their business strategies and helps individuals develop their careers. As talent shortages persist and employee retention becomes increasingly … [Read more...] about Two-thirds of managers missing opportunity to develop and engage employees

4 reasons your business should be on social media

When they need to make personal connections with the rest of humanity, more and more Americans are doing so via the Internet. A 2014 study by the Pew Research Center showed that 74 percent of adults who go online use a social networking site, whether it's Facebook, Twitter, Instagram or something else. "It's clear that nearly everyone makes an effort to connect some way … [Read more...] about 4 reasons your business should be on social media