Imagine a client is coming into your law firm for the first time. What does she see when she steps through the door? How is she greeted? How long does she wait in the reception area for the lawyer? Is there anything for her to read while she's waiting? Once she meets the lawyer, how is she treated? And after she leaves the office, when will she next hear from the firm? How will … [Read more...] about How to deliver exceptional customer service to your clients
Topics
Survey: Hiring increases in legal field predicted
An increase in hiring is predicted for the legal field with nearly one-third (31 percent) of lawyers interviewed by Robert Half Legal anticipating their law firms or companies will add legal jobs in the second half of 2016. This compares to 24 percent six months ago and 29 percent one year ago. Fifty-one percent of lawyers said they expect to only fill vacant posts, while … [Read more...] about Survey: Hiring increases in legal field predicted
SHRM looks at 20 years of employee benefits trends in the United States
Over the past 20 years, employers have increased and decreased benefits strategically in response to the needs of the workplace and employees as well as to economic and technological changes, according to the Society for Human Resource Management's (SHRM's) 2016 Employee Benefits Survey report recently released. Employers are responding to workers'—especially … [Read more...] about SHRM looks at 20 years of employee benefits trends in the United States
Five dangers in dealing with harassment complaints
As with firing, the rules are well known, yet employers still fall into the common violations that spawn claims of sexual harassment, says management consultant Joseph Godwin of F&H Solutions Group in Asheville, NC. Here are five areas that warrant attention. 1. No, it's not sour grapes Don't dismiss any complaint, particularly one from a fired or demoted employee, as sour … [Read more...] about Five dangers in dealing with harassment complaints
Is your message getting through?
Editor's picks: Good communication speeds up the billing Communication and productivity are on the rise. But the tools that connect us also distract us Are you uncomfortable communicating with your staff? … [Read more...] about Is your message getting through?
Understanding value systems to get in sync with your employees
By Lynne Curry, Ph.D, SPHR bio You and your employees don't see eye to eye. You expect that work means work. But one of your employees, otherwise talented and hard-working, texts throughout the day, insisting it takes less than five minutes total time and "isn't she allowed a break?" Meanwhile your new IT manager, although doing a good job, keeps his eye on Craigslist. When … [Read more...] about Understanding value systems to get in sync with your employees
Turn staff from critters into smart thinkers with ownership in their jobs
The brain has two states. One is the "critter state." That's the point at which a person responds like a raccoon or a skunk or any other critter. The focus is survival. It's fright-freeze-fight-flight thinking. The other is the "smart state." And that's the point where a person is a human being – innovative, creative, collaborative, and emotionally engaged. In the critter … [Read more...] about Turn staff from critters into smart thinkers with ownership in their jobs
Do you have ‘fatal’ thinking flaws?
In a 10-year study, involving hundreds of interactive creative problem-solving sessions, business strategist and innovation coach Matthew E. May gave over 100,000 professionals a thought challenge far less complex than their routine business problems. Results? Not only did less than 5 percent arrive at the best and most elegant solution, but the solutions given were … [Read more...] about Do you have ‘fatal’ thinking flaws?
Does Fitbit track this?
Editor's picks: Study: Excessive sitting is more disruptive to your business than cyberloafing Why your law firm needs a wellness program and how you can build one that works Why your law firm needs a wellness program and how you can build one that works, Part 2 … [Read more...] about Does Fitbit track this?
The War Against Data Breaches:
What Law Firms Need to Know
Bonus Content
Webinar Presentation Slides
Some of the biggest law firms in the United States have been breached by malicious hackers. How is YOUR firm protected?
We've all seen the recent headlines about law firm data breaches … and it's pretty clear that most large firms have been breached – and certainly all have been targeted. The truth is … most firms have … [Read more...] about The War Against Data Breaches:
What Law Firms Need to Know