Question: Several years ago, when one of our employees was stealing from other employees’ purses and desks, we called the police. The process—calling the police, alerting our insurance carrier and interviewing multiple employees to show fairness so we wouldn’t get sued for wrongful termination when we fired the one employee—tore apart our office. Some of our best … [Read more...] about To avoid a messy workplace theft investigation, can we just fire our prime suspect?
Managing the office
How to ask the partners for an evaluation
A formal performance evaluation is an opportunity for you to showcase your hard work and accomplishments, as well as a chance to identify any discrepancies in expectations. Ask the partners these four questions to establish the evaluation criteria and then start a diary to record your achievements. To assure continuing success at the job, the new administrator should make … [Read more...] about How to ask the partners for an evaluation
8 signs your firm needs an operations analysis
An operational analysis is an in-depth analysis of the firms's operations, or, put simply, getting somebody from outside to take a look at the inside. Most firms do that when they are facing problems, particularly financial problems, but it is better to do it before problems occur. Here is what the job entails, starting with the signs that it's time to get the review … [Read more...] about 8 signs your firm needs an operations analysis
5 law firm billing practices for better cash flow
By Brenda Barnes It’s probably not a big surprise that if your firm does not have sound billing and collection practices, your cash flow will suffer. It also probably goes without saying that when cash flow suffers so does partner compensation. How can you tighten this up? First and foremost, you need to have solid billing policies that are agreed upon and followed! … [Read more...] about 5 law firm billing practices for better cash flow
7 basic steps for a successful law office move
Law offices are upsizing, downsizing and merging in response to economic ups and downs and other changes in the legal landscape. If your office is going to change its location or shuffle around in its current location this year, you're wise to start panning now. Moving a law office can be a complex and time-consuming process, but with careful planning and organization, it can … [Read more...] about 7 basic steps for a successful law office move
What does the Americans with Disabilities Act require of your office?
The Americans with Disabilities Act (ADA) requires law offices to make reasonable modifications to their policies, practices, and procedures to accommodate the needs of individuals with disabilities, unless doing so would create an undue burden or fundamentally alter the nature of the services provided. This includes ensuring that the facility is physically accessible to … [Read more...] about What does the Americans with Disabilities Act require of your office?
9 time-saving tips for busy law office administrators
Law office administrators are responsible for managing the day-to-day operations of a law firm, which can be a complex and time-consuming task. In order to be effective, it is important for law office administrators to find ways to save time and streamline their work processes. Here are some tips and strategies for doing just that: Automate as much as possible: Technology … [Read more...] about 9 time-saving tips for busy law office administrators
Compliance quiz: Which employees can you discipline for smoking pot at work?
SITUATION Your practice is located a state where recreational and medical marijuana use is legal. But still you're shocked to find three of your employees smoking pot at work. The employees recognize that they've been caught red-handed but each offers up a different explanation: Bud reveals that he's addicted to marijuana; Herb explains that he uses medical … [Read more...] about Compliance quiz: Which employees can you discipline for smoking pot at work?
5 ways to make a great first impression
By Elizabeth M. Miller bio As the saying goes, you never get a second chance to make a first impression. So it's important to consider what judgment calls your clients are making about your firm's efficiency and professionalism based on their first impression. Balancing a client's perception of your firm's success, and therefore its competency, can be a double-edged … [Read more...] about 5 ways to make a great first impression
How to keep the office in business-as-usual shape after any kind of disaster
How disaster-prepared is the business side of your office? Although large organizations often have good disaster preparedness programs, small to mid-sized offices usually don't. And sadly, because they usually have only one location, they are the ones who suffer most when business is interrupted. Here are some tips that will help you prepare for a disaster and get your … [Read more...] about How to keep the office in business-as-usual shape after any kind of disaster