Law Office Manager

Managing the office

How to protect your client data while complying with PCI anti-fraud measures

What would you do if you were asked to install monitoring software on your network? Gary Allen Gardner of Rosi & Gardner, P.C. in Traverse City, Michigan, shares how he resolved a recent troubling request his firm received. We were contacted by our credit card processing company, regarding "PCI Compliance" (Payment Card Industry). By email and subsequent list of … [Read more...] about How to protect your client data while complying with PCI anti-fraud measures

How secure is your password? Are you sure?

Think your password is secure? You may need to think again. People's perceptions of password strength may not always match reality, says a recent study by CyLab, Carnegie Mellon's Security and Privacy Institute. For example, study participants expected ieatkale88 to be roughly as secure as iloveyou88; one said "both are a combination of dictionary words and are appended by … [Read more...] about How secure is your password? Are you sure?

Surviving 7 types of nightmare personalities

They may do good work but their obnoxious personalities spawn resentment and negativity. Don't hesitate to strike hard at negative staffers, says Blaine M. Loomer, a management consultant and author of the book, "Corporate Bullsh*t: A Survival Guide." Let them carry on and the office can get more unpleasant every day—for both management and staff. Loomer lists the seven … [Read more...] about Surviving 7 types of nightmare personalities

Tackle silly problems with silly solutions and boost morale

For the small problems inherent in any office's staff, one manager has two easy solutions: humor and once-a-day positive notes. The humor comes in the form of silly contests to solve equally silly—though very human—problems. "They're nonsensical, but they reduce tension," says the Georgia office manager. One, for example, was an ongoing complaint that nobody replaced the … [Read more...] about Tackle silly problems with silly solutions and boost morale

Preventing an active shooter tragedy and saving your life

By Lynne Curry  bio According to the Bureau of Labor Statistics, workplace homicides are on the rise. Forty-four or 69.8% of the sixty-three incidents for which analysts have determined the incident's duration ended in less than five minutes. Twenty-two incidents ended in less than two minutes. Sixty percent of the incidents ended before police arrived on the … [Read more...] about Preventing an active shooter tragedy and saving your life

Forget multitasking! Here are 4 ways to improve your focus and get more done

It's a typical day at work. You're on the computer, entering data, while you're talking on the phone. A staff member comes to your office door, stack of papers in hand, and you motion for her to come in and put the papers on your desk. You continue your phone conversation, momentarily removing your hands from the keyboard in order look through the papers. You're a multitasking … [Read more...] about Forget multitasking! Here are 4 ways to improve your focus and get more done

Emotional retention: New strategies to retain top talent

By Brenda Barnes  bio Great businesses are built with great people. In today's competitive employment market, it's hard enough to recruit those great people, but the real challenge is getting them to stay. Traditional retention strategies haven't worked so it's time to take a fresh look at how to keep the best people you have. Benefits vs. retention We often confuse … [Read more...] about Emotional retention: New strategies to retain top talent