If the goal is to develop the associates into productive—and profitable—attorneys, the traditional annual review is not enough. There need to be formal reviews twice during the year. And more, there needs to be continuous feedback in the meantime. Many firms have moved away from the lockstep approach of pushing associates up the partnership ladder based on years of service. … [Read more...] about Developing productive associates: Why the traditional annual review gets a FAIL!
Managing the office
Trust account errors that could get you disbarred
As a law firm administrator, trust accounting issues need to be your primary concern, according to Joryn Jenkins, a collaborative divorce attorney, author and CEO of Open Palm Law and Open Palm Press in Tampa, FL. Elizabeth Miller, an independent law firm administrator in Tampa Bay, agrees, adding that of five trust account errors that could land you in serious trouble with … [Read more...] about Trust account errors that could get you disbarred
Measure your associates’ satisfaction to keep them on board
Do you know whether or not your firm's associates are content or if there is a mass exodus in your future? Find out with a well-crafted survey. Your firm's greatest asset is its associates, yet associate satisfaction is often overlooked. To keep those associates happy, you need to find out what's making them unhappy, and do that with frequent and focused surveys. … [Read more...] about Measure your associates’ satisfaction to keep them on board
Break down barriers with peer-to-peer training
The best staff training, says a Missouri manager, is the training staff give one another. And at her office, her staff of 25 do just that. They hold training sessions for one another on a "when-needed, what's-needed, and who-needs-it" basis. There's no set routine. The manager simply schedules an in-service whenever she sees a problem in the workflow. Perhaps the billing … [Read more...] about Break down barriers with peer-to-peer training
Is the honeymoon over at work?
For many professionals, that first year in a new job can be a "honeymoon period," full of new and exciting challenges. But a study from Robert Half and Happiness Works shows that professionals with between one and two years on the job are less happy, less interested in their work and more stressed than those still in their first year. After three years or more on the job, … [Read more...] about Is the honeymoon over at work?
What you need to know when a bully takes you on
By Lynne Curry bio You've met bullies who play a win/lose game, even as you aim for a win/win solution. Guess who loses when they take you on? You do. Would you like to win, or at least not lose? Here's what you need to know: Fail the bully's test We believe or like to believe the best of everyone. When a bully first tests us with a demeaning slam, we often think … [Read more...] about What you need to know when a bully takes you on
With Excel, garbage in equals garbage out
When using Microsoft Excel in your law office, you need to be careful about keeping the information clean, consistent and searchable, according to Monica Sandler, a learning and operations consultant and Microsoft certified trainer. "If you are going to lay out a nice, clean data table, you can't put garbage information into a field," she says, adding that each column … [Read more...] about With Excel, garbage in equals garbage out
How one California law firm regained its corporate culture and improved business
How do you grow your firm and still maintain a close-knit team? Jason Pink, Administrator of Gianelli & Associates in Modesto, California, tells how their firm handled it. We're a small, but busy, 9-attorney law firm. When we outgrew the 6,500 square foot building we were in, we added an annex at the next door building. We moved three attorneys and a few staff over there. … [Read more...] about How one California law firm regained its corporate culture and improved business
Three weekly meetings to keep everybody updated
In its annual management performance review, an Illinois firm asked everybody, "What is the main thing that bothers you that could be improved?" Up and down the line, the answer was communication. The problem was not a new one. For almost 20 years, lack of communication had been a problem, says the administrator of the firm. Everyone felt it, from staff to partners. … [Read more...] about Three weekly meetings to keep everybody updated
5 actions to take when you hear, "I don’t trust you"
By Audrey Epstein bio Talking about trust is tough in business. When a colleague tells you, "I don't trust you" your first instinct is probably to react defensively or aggressively, and rarely with curiosity and an openness to understand. You take "I don't trust you" as an attack on your character and an affront to your integrity. But trust is the foundation for strong, … [Read more...] about 5 actions to take when you hear, "I don’t trust you"