This is one of those practical solutions that come from years of experience dealing with people: It's how to handle one staffer's complaint about another. A manager gets all sorts of complaints, says office administrator Patricia Board. Some are serious "and some are petty." It may be that Staffer A is always visiting instead of working or that Staffer B is doing something … [Read more...] about Handling the complaints
Managing staff
3 proven ways to make firing easier on everyone
1 Do it Friday afternoon While some human resources experts say firing is best done in the middle of the week, most recommend doing it on Friday afternoon. That time is best for the office, because it lessens the possibility that the person will set up a support group in the hours immediately following. It also eliminates the possibility that the person will stay around and … [Read more...] about 3 proven ways to make firing easier on everyone
Model Tool: Three policies to accommodate medical marijuana
Why you need this tool: These three tools allow you to alter your zero tolerance policy to accommodate medical marijuana. How this tool helps you: You can choose the policy that fits your situation. How to use this tool: Choose the appropriate policy and distribute it in your workplace. … [Read more...] about Model Tool: Three policies to accommodate medical marijuana
Employee rules change dramatically with 50 and up
By Steve M. Cohen bio When it comes to sick leave in your office of 50 or more employees, you have to follow the doctor's orders regardless of whether or not you think the reason for the leave is justified. Because most office managers are so singularly focused on their firm, they are appalled to learn of all the limitations placed upon them by government rules and … [Read more...] about Employee rules change dramatically with 50 and up
How the Affordable Care Act affects your office policies and practices
You’ve heard a lot of talk about Obamacare, officially known as the Affordable Care Act (ACA). But do you know how how ACA affects your office as an employer? The ACA imposes new obligations on employers. Some of these are already in effect and are continuing obligations you should be satisfying, but others don't kick in until next year or later. Review our summary of the key … [Read more...] about How the Affordable Care Act affects your office policies and practices
How to tame two staffers at war: Keep it civil and focus on the business
A conflict between two staffers is serious business. People who don't get along don't share information with each other, don't help each other out, "and at worst try to sabotage one another." Moreover, there's emotional contagion. Just as a spouse coming home in a negative mood fouls the attitude of the rest of the family, two fighting staffers cast a pall over the office. … [Read more...] about How to tame two staffers at war: Keep it civil and focus on the business
Surveying for rewards
To encourage job satisfaction throughout the office, Matthew J. Bower, administrator at Luhrsen Law Group in Sarasota, surveyed staff to find out what specific types of rewards they wanted to see in their jobs. The firm had always given rewards, and they ran the gamut from plaques to cash to time off to gift certificates. But over the years, what Bower found was that the … [Read more...] about Surveying for rewards
3 quick training tips
Here are three quick applications of new research in the field of learning sciences on how to instill deeper learning in trainees: Present a problem and ask your trainees to try to solve the problem first before providing the solution. Ask trainees to explain how they will use their new skills. This requires them to consider the training in the context of their work and … [Read more...] about 3 quick training tips
Model Policy: Employee computer use and social networking
Why you need this policy: The law governing your right to discipline employees for the things they say on blogs and social networks is still in its infancy stages. But even from the early cases, it has become clear that online conversations are not simply private matters. There's a big difference between bad mouthing a company, supervisor or colleague to a friend in a bar over … [Read more...] about Model Policy: Employee computer use and social networking
How to protect your practice against costly FLSA and EEOC claims
Do an HR audit at the start of each year Today's protection against tomorrow's employment law claims is a human resources audit. An audit is essential to keep the firm's employment processes accurate and current – and also followed, says Joseph Godwin, human resources consultant for F&H Solutions Group in Ashville, NC. The audit needs to be done every year, because with … [Read more...] about How to protect your practice against costly FLSA and EEOC claims