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Managing staff

Being a great leader by applying what I’ve learned as a mother

May 11, 2018

By Abby Curnow-Chavez  bio With Mother's Day just behind us, I've been thinking about the connection between motherhood and my other "job" – not the one of mom to teenage boys, but my work as a leadership consultant and executive coach. As parents, we are "leading leaders" and just like leaders in business, shifting from parenting to "leading leaders" requires an adjustment … [Read more...] about Being a great leader by applying what I’ve learned as a mother

Psychology to use when presenting a staff complaint to a partner

May 11, 2018

Any complaint from a staffer about a boss is unpleasant to address. But when the alleged culprit is a partner, the situation can get grim. Confronting the partner could put the administrator in a job-threatening position. "It's a touchy situation," says Linnda Durre, PhD, a business consultant and corporate trainer in Winter Park, FL. Durre is also author of Surviving the … [Read more...] about Psychology to use when presenting a staff complaint to a partner

17 benefits that employees like and the firm can afford

April 27, 2018

A dilemma almost every administrator faces today is how to provide worthwhile staff benefits in an economy that doesn't allow for extra expense. So we researched the benefits that legal offices, as well as other types of businesses, are offering. Some are astounding. Google, for example, provides free haircuts, financial assistance for adoption, free gourmet lunches, and an … [Read more...] about 17 benefits that employees like and the firm can afford

How I use disagreements to build stronger teams

April 13, 2018

By Audrey Epstein  bio Because I facilitate team sessions for a living, I've seen lots of team interactions—all kinds of drama, some shouting and tears, but also lots of laughter, joy, and bold action. Much about teamwork has been researched, dissected, and discussed. Yet lately, I've been thinking a lot about an unexplored topic: how to get team members to … [Read more...] about How I use disagreements to build stronger teams

Don’t turn your employee awards into an office morale disaster

March 30, 2018

Done right, an employee-of-the-year award can be an effective productivity and teamwork promoter. Done poorly, it can be a morale disaster. The cautions are many. Don't make the award a surprise and don't award it without setting specific criteria for winning. Here are helpful instructions for making an employee award program a success. Whatever the office wants … [Read more...] about Don’t turn your employee awards into an office morale disaster

The Tax Man Emaileth

March 26, 2018

By Doug Striker  bio You know that old saying, "The only guarantees in life are death and taxes?" To that pithy, depressing phrase, I'd like to add "death, taxes, and phishing." Yes, I believe that phishing is and will be forever a part of our human experience because criminals know we are suckers. And no matter how many people I can train and turn into savvy, … [Read more...] about The Tax Man Emaileth

Telecommuters not working out? It’s not the flexibility that’s the problem; it’s your training program

March 26, 2018

Are you seeing a surge in low morale and unproductivity among your remote workers? Research suggests that it may be your lack of strategy and training that's to blame, not the flexibility. According to new national research from the Flex+Strategy Group (FSG), major corporations such as IBM may have gotten it wrong when they cited remote work as a barrier to innovation and … [Read more...] about Telecommuters not working out? It’s not the flexibility that’s the problem; it’s your training program

Creating culture change: a case study of how one firm made technology training a priority

March 16, 2018

By Doug Striker  bio Recently, I was speaking with a colleague who provides contract technology training services to law firms, much like we do at Savvy. She told me about a year-long experience that she recently had with a firm and it was so universally applicable that we agreed to share it as a case study. Here are the facts in a nutshell: The challenge: … [Read more...] about Creating culture change: a case study of how one firm made technology training a priority

2 proven ways to build staff morale fast

March 16, 2018

What builds staff morale? Letting staff participate in the office's operations, getting their ideas, and using their suggestions are good for morale. And there are two ways to achieve these ends: One is to survey staff on their attitudes and opinions; the other is to set up a suggestion program. These simple actions work because people want to be listened to. Your staff want … [Read more...] about 2 proven ways to build staff morale fast

Six easy ways to open the door to a malpractice claim

March 2, 2018

Answering a malpractice claim is a wretched experience that worsens as it goes along, because once a client files a malpractice claim, “there’s a high possibility that an ethical grievance will come from the same incident,” says Nancy Byerly Jones, a management consultant who focuses on preventive management, mediation, and dispute resolution. … [Read more...] about Six easy ways to open the door to a malpractice claim

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10 Good Things to Work on in June: A To-Do List for Law Office Managers

Billing: Should You Keep It In-House or Go Outsourced?

What payment methods do your clients want?

6 ways formal job descriptions benefit your law office

How you can support associates’ professional development

Your Career

National Memo Day: A Reminder to Master the Art of the Office Memo

Administrator a key player in firm’s ethics and integrity

10 steps to build your confidence as a new office manager

8 proven ways to totally destroy your credibility as a manager

Do I Fire A Staffer Who Doesn’t Deserve It?

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