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Managing staff

Don’t write a positive reference for a problem employee; instead…

March 20, 2021

By Lynne Curry bio Question: After an investigation, we fired one of our employees for threatening and stalking two co-workers. He now demands a positive letter of reference, which I'm writing. I tried to appease him with an innocuous letter that gave the dates on which he'd worked here along with what his job duties were.  He refused to accept this, and frankly he scares … [Read more...] about Don’t write a positive reference for a problem employee; instead…

Why it’s harder to focus during a pandemic

March 20, 2021

By Indira Totaram bio The uncertainty and worry surrounding the coronavirus appear to have no end in sight—and it’s affecting the way we think and function. Since the onset of the pandemic, many of us find ourselves troubled by the inability to focus on even simple tasks. It’s as though our attention span is shorter or we are more distracted and overwhelmed than usual. And … [Read more...] about Why it’s harder to focus during a pandemic

8 ways to cut the chaos on Zoom

March 12, 2021

By Lynne Curry bio Question: Our department’s weekly Zoom meetings are a train wreck. One coworker’s kids pop their heads in front of the screen and wave “hello.” Another guy’s kids are on the other side of the table from where he sits, and they interrupt him when he’s talking to argue with him. I’m obligated to attend these meetings. Any advice would be … [Read more...] about 8 ways to cut the chaos on Zoom

Here’s why the NLRB hates your no gossiping policy

March 4, 2021

By Paul Edwards bio I keep running into this problem as we evaluate pre-existing employee handbooks across the country. The issue is that, as an employer, you want to address employees standing around and gossiping. Or standing around and not being productive, or standing around and distracting those who are being productive. In fact, you don’t want employees standing, or … [Read more...] about Here’s why the NLRB hates your no gossiping policy

How to help employees at peak burnout

March 4, 2021

By Indira Totaram bio It’s the feeling of being drained but unable to recharge, the frustration of a tiring routine, the everyday distress in response to the current state of the world—employee burnout is now more widespread than ever. As the pandemic endures and its effects trickle down, many are struggling to keep up with workplace demands, longer hours, and remote work … [Read more...] about How to help employees at peak burnout

Exit interviews: You might be surprised by what you learn

February 22, 2021

By Lynne Curry bio “Good riddance” the supervisor mutters the day his employee leaves. As the practice manager, however, you have doubts. “Kate” is the third employee who’s resigned from your practice in the last 18 months. All three worked for “Jim.” If you want to learn the truth, you need to talk to these employees who’ve chosen to leave—before they carry away the answers … [Read more...] about Exit interviews: You might be surprised by what you learn

Voluntary COVID-19 vaccination policy

February 20, 2021

It is important for you to ensure that your law office workers get vaccinated against COVID-19 to protect not only themselves but also co-workers, clients and others at your facility. But what if employees neglect or just plain refuse to be vaccinated? There are two basic options: Option 1: Require workers to be vaccinated Option 2: Encourage workers to be vaccinated … [Read more...] about Voluntary COVID-19 vaccination policy

Model Social Distancing Policy

February 20, 2021

As the pandemic drags on, essential businesses that remain open must be scrupulous to ensure employees maintain social distancing both at and away from the workplace. Here’s a Model Policy you can adapt to accomplish that objective in accordance with your specific circumstances and the terms of the latest public health guidelines in effect in your state or city. … [Read more...] about Model Social Distancing Policy

Post-pandemic period a chance to try flexible staffing strategies

February 16, 2021

By Lynne Curry bio Question: COVID-19 hit our northern U.S. law practice hard. We cut employees, then salaries, and then we cut again. We lost half of our clients as their fortunes failed; other clients cut their work to the bone. Our revenue is down 70%. Some office staffers left our state when their spouses’ high-paying jobs evaporated. Others took off when COVID-19 … [Read more...] about Post-pandemic period a chance to try flexible staffing strategies

Disciplining employees for not following COVID-19 restrictions when they are off-duty

February 7, 2021

Picture this: COVID-19 cases are surging. Your state or city is in full lockdown mode. That means, among other things, that outdoor gatherings of more than 50 people aren’t allowed. So, it disturbs you to turn on the Sunday news and see hundreds of people crowding together to demonstrate right in the middle of downtown. And then it gets personal. You recognize one of those … [Read more...] about Disciplining employees for not following COVID-19 restrictions when they are off-duty

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Law Firm Culture: What It Is—and Why It Matters More Than You Think

Client Communication Is Evolving—Is Your Law Office Keeping Up?

July Is a Great Month to… Tackle What Gets Overlooked the Rest of the Year

Streamline the Hiring Process with Technology

Technology and equipment maintenance checklist for a law office

Your Career

Law Firm Culture: What It Is—and Why It Matters More Than You Think

How to Delegate Without Micromanaging

Dealing with Mean Girls and Mood Leeches

You should learn your way around office politics

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