Whether you dealing with a client on the phone, a staffer with a problem or a managing partner with instructions for you, you need to practice active listening. The skill of active listening has the power to transform relationships, enhance team collaboration, and drive organizational success. As a manager, honing your active listening skills can lead to a more engaged and … [Read more...] about Practice the art of active listening
Client relations
6 reasons to set up an on-site daycare at your law office…and how to do it
In the dynamic and demanding realm of law offices, where legal professionals are dedicated to upholding justice and providing exceptional client service, ensuring the well-being of employees is crucial. An innovative solution that law office managers can consider is the establishment of an on-site daycare facility. This initiative can yield numerous advantages, including … [Read more...] about 6 reasons to set up an on-site daycare at your law office…and how to do it
3 dozen ways to handle difficult discussions
Clear communication is vital in any office, particularly in a medical practice, where there is a climate of power differential and hierarchy. However, many employees aren't particularly good at communicating, according to Dr. Susan Strauss, a nationally-recognized expert, author and international speaker on discrimination, harassment and bullying in the … [Read more...] about 3 dozen ways to handle difficult discussions
Business origination: Know where the work comes from
By Brenda Barnes Businesses thrive only when they have sales—and lots of them. To increase top-line revenue, firms must continually generate new business. In professional service firms, sales, or business development, is generally referred to as business origination. Whether or not your firm tracks originated business or compensates attorneys for new business, it is vital to … [Read more...] about Business origination: Know where the work comes from
Sample policy for law office on diversity, equity & inclusion
Sample Office Policy on Diversity, Equity, and Inclusion Policy Statement: At [Law Office Name], we are committed to fostering an inclusive and equitable work environment that values and respects the diversity of our employees, clients, and the communities we serve. We believe that diversity, equity, and inclusion are not only fundamental human rights but also vital to our … [Read more...] about Sample policy for law office on diversity, equity & inclusion
How to create a safe and inclusive environment for the LGBTQ+ community in your law office
Creating a workplace that values diversity, inclusivity, and respect for all individuals is essential in any law office. Ensuring a safe and supportive environment for members of the LGBTQ+ community is not only a legal and ethical responsibility but also a meaningful way to demonstrate a firm’s commitment to equality. This article offers practical strategies and … [Read more...] about How to create a safe and inclusive environment for the LGBTQ+ community in your law office
NSFW (not safe for work) topics to avoid
When engaging in conversations at work, it’s important to maintain a professional and respectful environment. Here are some conversation topics that are generally considered inappropriate at work: Personal or Intimate Relationships: Discussing personal relationships, romantic encounters, or intimate details about one’s personal life can create discomfort and be seen as … [Read more...] about NSFW (not safe for work) topics to avoid
Cultivating cultural competency: A vital skill for law office managers
As society becomes increasingly diverse, cultural competency has emerged as a crucial skill for professionals in all fields. Law office managers, who play a pivotal role in facilitating effective communication and fostering inclusive environments, must understand the importance of cultural competency. This article aims to explain what cultural competency entails, outline its … [Read more...] about Cultivating cultural competency: A vital skill for law office managers
How to handle a scamming, scheming staffer
By Lynne Curry Question: I run a small firm. When I advertised for a new hire, I didn’t find anyone who had the right skill set. “Will” applied. Although he lacked the skills I sought, he interviewed well and said he was willing to learn everything necessary to become my No. 1 employee. I took a chance on him and invested months in training him. He shadowed me, developed … [Read more...] about How to handle a scamming, scheming staffer
Mastering time blocking: A guide for law office administrator and managing partners
Introduction: As a law office manager, you play a crucial role in ensuring the smooth operation of the firm while overseeing multiple projects and tasks. To effectively manage the demands of a legal environment, implementing time blocking techniques can be highly beneficial. By strategically allocating your time, you can optimize productivity, streamline workflows, and … [Read more...] about Mastering time blocking: A guide for law office administrator and managing partners