It’s no secret that today’s clients expect convenience—and that includes how they pay for legal services. Offering digital payment options isn’t just a nice touch; it’s becoming an essential part of running a modern, client-friendly law office. Clients want quick, secure, and flexible ways to pay their bills, and firms that don’t adapt risk falling behind. Here’s a look at why … [Read more...] about Streamlining Law Firm Payments: Why Digital Options Are a Must and How to Offer Them
Billing & collections
Billing: Should You Keep It In-House or Go Outsourced?
The decision to outsource billing in law offices varies depending on the size, specialization, and resources of the firm. While some law offices handle billing in-house, others choose to outsource this function to streamline processes and reduce administrative burdens. Here’s an overview of trends and considerations when it comes to law offices and outsourced billing: Why Some … [Read more...] about Billing: Should You Keep It In-House or Go Outsourced?
What payment methods do your clients want?
As a law office administrator, you know that handling client payments efficiently is key to maintaining a smooth and professional practice. But in today’s fast-evolving financial landscape, traditional payment methods might not always cut it. Clients are looking for more flexibility, convenience, and security when it comes to settling their bills. Offering diverse payment … [Read more...] about What payment methods do your clients want?
Could you be doing more to make your receivables less?
Unpaid invoices and overdue accounts can lead to cash flow issues, hinder business growth, and strain client relationships. Consider these strategies to help you keep receivables low and improve the overall financial stability of your firm. Clear and Detailed Fee Agreements The foundation of any successful receivables management strategy begins with transparent and … [Read more...] about Could you be doing more to make your receivables less?
How to Reduce Client Pushback on Legal Bills
One of the biggest headaches in law firm management is dealing with client pushback on legal bills. Whether it's confusion over charges, frustration with unexpected costs, or simple sticker shock, disputes over invoices can slow down payments and strain client relationships. As a law office manager, you play a key role in reducing billing conflicts by ensuring transparency, … [Read more...] about How to Reduce Client Pushback on Legal Bills
How Attorneys and Staff Can Improve Timekeeping Habits to Avoid Lost Revenue
Accurate time tracking is the foundation of a profitable law firm. Yet, many firms lose thousands—if not millions—of dollars each year due to untracked or underreported billable time. Poor timekeeping habits, delayed entries, and inefficient processes can eat away at revenue without anyone noticing. As a law office manager, you can help attorneys and staff develop better time … [Read more...] about How Attorneys and Staff Can Improve Timekeeping Habits to Avoid Lost Revenue
Clients cite their top 6 turnoff points with law firms
Don't jeopardize repeat business by unwittingly antagonizing the clients. Keeping them satisfied is a worthwhile investment. Lose one client and you have to work twice as hard to find someone else. An Illinois firm developed a list of client turn-offs after it conducted a series of client satisfaction surveys. The firm began its research informally with one-on-one discussions … [Read more...] about Clients cite their top 6 turnoff points with law firms
Billing for Paralegal and Support Staff Work: What’s Permissible?
Billing for paralegal and support staff work can be a valuable way to maximize a law firm’s revenue—when done correctly. However, improper billing practices can lead to client disputes, ethical violations, and even disciplinary action. As a law office manager, you play a key role in ensuring that your firm’s billing for non-attorney work is both ethical and compliant with … [Read more...] about Billing for Paralegal and Support Staff Work: What’s Permissible?
How to prioritize law firm management tasks
By Elizabeth M. Miller bio What's the most important task you have to tackle today? Do you have so many you can't decide which to address first? In law firms, priorities change from day to day and even moment to moment. The truth of the matter is that there are often competing priorities. And unless there is an obvious crisis, it's sometimes not that easy to decide which … [Read more...] about How to prioritize law firm management tasks
Notice to Client of Increase in Hourly Rate
Why you need this Model Notice to Client: Clients should be notified in writing of any fee increases 30 days in advance. This protects both the firm and the client. Informing your client of what to expect and when to expect it will help your client prepare for the extra expense. How this Model Notice to Client helps you: The Notice needs to be clear, brief, and readable. … [Read more...] about Notice to Client of Increase in Hourly Rate