Managing staff schedules in a law office can feel like an endless game of chess—one where the rules keep changing and the pieces sometimes disappear. Between court dates, client meetings, vacations, and last-minute emergencies, keeping everyone’s schedule aligned can be a serious challenge. But with the right strategies, you can keep things running smoothly without pulling your … [Read more...] about How to Handle Staff Scheduling Challenges Without Losing Your Mind
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Personalize Incentives to Enhance Motivation for Law Office Staff
In a law office where deadlines loom large and client needs demand attention, fostering motivation and engagement among staff members is crucial. While traditional incentives like Starbucks cards or Amazon gift certificates have their place, law office administrators can elevate employee morale and productivity by embracing a more personalized approach to recognition and … [Read more...] about Personalize Incentives to Enhance Motivation for Law Office Staff
Mid-November Checklist for Your Holiday Staff Party
Hosting a staff party is a great way to celebrate achievements, recognize hard work, and strengthen bonds among team members in a law office. For a law office administrator, mid-November is an ideal time to make sure all plans are on track and that no detail is overlooked. This checklist is tailored to help you organize every aspect of the event, from finalizing the guest list … [Read more...] about Mid-November Checklist for Your Holiday Staff Party
How to Hire a Great Receptionist
Hire a receptionist and hire the manager of first and lasting impressions. The receptionist position is a marketing position. Before callers ever talk to an attorney, they form an opinion of the firm through their contact with the front desk. Yet most firms view the position as one that doesn't need a lot of intellectual skills and hire a receptionist without looking for the … [Read more...] about How to Hire a Great Receptionist
Billing for Paralegal and Support Staff Work: What’s Permissible?
Billing for paralegal and support staff work can be a valuable way to maximize a law firm’s revenue—when done correctly. However, improper billing practices can lead to client disputes, ethical violations, and even disciplinary action. As a law office manager, you play a key role in ensuring that your firm’s billing for non-attorney work is both ethical and compliant with … [Read more...] about Billing for Paralegal and Support Staff Work: What’s Permissible?
Build a Fortress: A Strong Workplace Security Culture
In today's increasingly digital and interconnected world, safeguarding sensitive information and protecting the privacy of clients is paramount for law offices. As the manager responsible for maintaining the security of your firm, fostering a strong workplace security culture is essential to mitigate risks and ensure the integrity of your operations. By implementing proactive … [Read more...] about Build a Fortress: A Strong Workplace Security Culture
Offering AI Upskilling as a Job Benefit: A Smart Move for Office Managers
Office managers are always thinking about how to support the team, boost productivity, and stay competitive in a changing workplace. One way to do all three? Offer AI upskilling as an employee benefit. You’ve probably heard plenty of buzz about artificial intelligence transforming industries—but the practical question is: how can your team keep up? The answer might be simpler … [Read more...] about Offering AI Upskilling as a Job Benefit: A Smart Move for Office Managers
How and When to Ask a Client for a Referral
A new client should be a planned event, not an accident. And the most productive way to get a continuing stream of planned events is to follow an established process for generating referrals. Referrals are the highest producing form of marketing. In fact studies have shown that as many as seven out of 10 referrals turn into new clients. By contrast, cold calls for … [Read more...] about How and When to Ask a Client for a Referral
What to Do If You’re the One Who’s Always Late
Let’s be honest—being an office manager who struggles to get to work on time can feel a little awkward. You’re the one who sets the tone for the office, enforces policies, and expects your team to be punctual and professional. So when you’re racing through the door with your coffee in one hand and your bag half-zipped, it can throw off your whole day—and your … [Read more...] about What to Do If You’re the One Who’s Always Late
How to Handle Chronically Late Staffers Without Losing Your Cool
You’ve probably dealt with it more than once: that one staffer who always seems to stroll in 10, 15, or even 30 minutes late. Not just once in a while—but regularly. It throws off team dynamics, irritates coworkers, and sends the message that punctuality is optional. The trick is handling it without creating unnecessary drama—or letting it slide until it becomes a major … [Read more...] about How to Handle Chronically Late Staffers Without Losing Your Cool