Hiring or contracting a courier or court runner is a crucial decision for a law office. These professionals play an essential role in ensuring that important legal documents, court filings, and deliveries are handled with efficiency and precision. Whether you choose to hire an employee or contract the role out, finding the right person is key. Here’s how you can recruit, … [Read more...] about Here’s How to Hire or Contract a Courier/Court Runner
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Using Employee Feedback from the Past Year to Improve Operations
Turning surveys and comments into real improvements Over the past year, you’ve likely gathered a steady stream of employee feedback through surveys, one-on-one conversations, exit interviews, and informal comments shared in meetings or emails. Collecting feedback is only the first step. The real value comes from how that information is used to make meaningful improvements to … [Read more...] about Using Employee Feedback from the Past Year to Improve Operations
What Record Legal Employment Growth Means for Staffing & Recruiting
Right now, the U.S. legal labor market is unusually strong—even when other sectors slow down. In 2024, legal sector payrolls hit record highs, with total employment in the legal services industry reaching around 1.19–1.20 million jobs, a peak not seen in years according to U.S. Department of Labor data. Additionally, law school career outcomes have been historically … [Read more...] about What Record Legal Employment Growth Means for Staffing & Recruiting
Using Performance Improvement Plans (PIPs) Effectively with Staff
One of the toughest parts of your job is addressing underperformance. It’s never fun to have those difficult conversations, but when handled thoughtfully, they can be a real turning point—not just for the employee, but for your whole team. That’s where a Performance Improvement Plan (PIP) comes in. Done right, a PIP isn’t a punishment—it’s a tool for clarity, accountability, … [Read more...] about Using Performance Improvement Plans (PIPs) Effectively with Staff
Set Key Performance Indicators and Track on a Dashboard
In the realm of law office administration, effective strategic planning is essential for fostering growth, optimizing operations, and ensuring long-term sustainability. Central to this process is the establishment of Key Performance Indicators (KPIs), which serve as quantifiable metrics to gauge the firm's progress towards its overarching goals. When crafting a budget for the … [Read more...] about Set Key Performance Indicators and Track on a Dashboard
Questions a New Administrator Should Ask the Managing Partner
Congratulations on your new position as the law office administrator, reporting directly to the managing partner. As you prepare for your first meeting with the managing partner, it's essential to ask the right questions to gain clarity on your role and responsibilities. Here are some questions to consider. What are the key priorities for the law office in the next six … [Read more...] about Questions a New Administrator Should Ask the Managing Partner
10 Steps to Build Your Confidence as a New Office Manager
Starting a new role as an office manager can be an exciting yet challenging experience. It’s not uncommon to feel a bit overwhelmed in the beginning, but by taking proactive steps, you can build your confidence and excel in your new position. Here are some valuable tips to help you grow in your role as an office manager: 1. Understand Your … [Read more...] about 10 Steps to Build Your Confidence as a New Office Manager
New Case Opening Checklist
Opening a new case properly sets the tone for the entire client experience and the case’s ultimate success. This checklist is designed to guide law office administrators through the critical internal steps needed to launch a new matter efficiently, securely, and in full compliance with office procedures. Completing each step ensures that attorneys and staff have everything they … [Read more...] about New Case Opening Checklist
Why “Thank You” Matters More Than You Think
It’s easy to get swept up in the to-do lists, reports, scheduling, and troubleshooting that fill an office manager’s day. You’re juggling a hundred moving pieces, and just getting through the day without a printer jam or a staff meltdown feels like a win. But amid the whirlwind, there’s one small habit that can make a big difference—for morale, for relationships, and even for … [Read more...] about Why “Thank You” Matters More Than You Think
7 Ways to Manage the Midnight Pings
You’re brushing your teeth. Your phone buzzes. It’s your boss. You’re making dinner. Ping. Still your boss.You’re in bed, face mask on, finally relaxed. Ding. Guess who? If your boss seems to believe that email has no off-switch, you’re not alone. In today’s hyper-connected world, the line between “at work” and “off-duty” can blur fast—especially when the … [Read more...] about 7 Ways to Manage the Midnight Pings