In a busy law office, several things can go wrong at once. Experienced office managers develop a kind of radar for what needs attention first. For each situation below, decide what you would deal with first. Then check the answers to see how your instincts line up with seasoned law office managers. Situation 1 A client calls the office upset about an unexpected item … [Read more...] about Pop Quiz: How Sharp Are Your Law Office Manager Instincts?
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“You’re on Mute” and Other Video Call Characters Every Law Office Knows
Video meetings are now a normal part of legal practice. Client consultations, internal case conferences, vendor calls, CLE programs—law offices handle a surprising amount of business through a webcam and a microphone. The technology generally works. The meetings are usually productive. But after a while, every law office manager begins to notice a familiar cast of characters … [Read more...] about “You’re on Mute” and Other Video Call Characters Every Law Office Knows
To-Dos: Your March Office Checklist
March comes in like a lion and goes out like a lamb. That's outside, where winter storms give way to springtime calm. Inside, there can also be a whirlwind of activity, especially if you're tackling office-wide organizational and spring-cleaning projects. If this is the month you strive to bring order to the firm, here are some tasks you can tackle. The office: 1. … [Read more...] about To-Dos: Your March Office Checklist
From Prep to Pitch: How Office Managers Can Help Seal the Deal
A well-crafted client pitch can be the deciding factor between landing a new client or watching them walk out the door. While lawyers bring the legal expertise, as a law office manager, you play a key role in helping them present that expertise in the most compelling, polished, and client-focused way possible. Think of yourself as part strategist, part coach, and part quality … [Read more...] about From Prep to Pitch: How Office Managers Can Help Seal the Deal
When Hybrid Tension Creeps in at the Law Office
Hybrid doesn’t break teams—blind spots do. Fix the flow of information before resentment builds. Hybrid work has solved some real problems for law offices—flexibility, retention, and focus time among them. But it has also introduced a new kind of friction that tends to show up quietly and then escalate fast if no one addresses it. In a law office, where timing, … [Read more...] about When Hybrid Tension Creeps in at the Law Office
Points to Make in your Law Firm Parking Policy
With convenience, safety and even prestige at stake, the law office parking lot can be the topic—and scene—of disputes. One way to keep things relatively civil is to establish a parking space policy. Here are some key points to cover in a policy. Space Allocation: Determine how parking spaces will be allocated within the firm's premises. Consider factors such as the total … [Read more...] about Points to Make in your Law Firm Parking Policy
Seize Control of Your Workday
Your to-do list is long, your inbox is overflowing, and everyone seems to need something from you—right now. As a law office administrator, your day can feel like a nonstop whirlwind of requests, interruptions, and unexpected fires to put out. But instead of letting the day control you, it’s time to take control of your day. With a few key strategies, you can stay organized, … [Read more...] about Seize Control of Your Workday
Sample Survey: Client Feedback
Obtaining client feedback is crucial for a law office as it serves multiple vital purposes in maintaining and improving the quality of legal services. Firstly, client feedback provides valuable insights into the overall client experience, allowing the law office to identify areas of strength and areas that may require improvement. This information is invaluable in enhancing … [Read more...] about Sample Survey: Client Feedback