Hidden in every manager's job description is the dreaded duty of handling complaints from staffers—sometimes angry staffers. Surprisingly, the job can be simple. It's just a matter of knowing what to say and how to say it. Stopping anger in its tracks Managers' most common responses to conflict are the two worst responses. One is the response of being confrontational, … [Read more...] about Active listening puts fast stop to staffer’s anger
Managing staff
FLSA continues to be a potential pitfall for many organizations
By Steve M. Cohen bio In the rush of managing an office, it's easy to overlook significant pitfalls that can cause major problems. One of these pitfalls is the Fair Labor Standards Act, an area that managers and partners often overlook until they face a problem. I strongly suggest using caution to avoid problems and penalties. Until a few years ago, the law's … [Read more...] about FLSA continues to be a potential pitfall for many organizations
Anybody over age 40?
The Age Discrimination in Employment Act (ADEA) is waiting and watching for a violation. Age discrimination can creep in quietly and unexpectedly. It can come even from some well-intentioned remark such as, "You're overqualified for this job"—the term "overqualified" being taken as a euphemism for old. Here Alix Rubin, an employment law attorney in West Caldwell, NJ, … [Read more...] about Anybody over age 40?
The best business plan: Fall back and regroup at a firm retreat
Is the firm retreat a dying exercise? During the current economic downturn, many practices eliminated the annual retreat in an effort to save money. But it's when the revenues and business future are most mercurial that a retreat is most needed, says Robert Denney, a Wayne, PA, law firm management consultant. The firm needs to know how to navigate through the financial waters … [Read more...] about The best business plan: Fall back and regroup at a firm retreat
Model Tool: Job description template
Why you need this model tool: Job descriptions are critical management documents. A law office manager should make sure there is a formal, written job description for every position. How this model tool helps you: This template provides the major categories that you should include in your job descriptions along with an explanation of what to include in each category. How to … [Read more...] about Model Tool: Job description template
Remember what they say about assumptions
By Steve M. Cohen bio Both managers and employees should remember the old saying about what happens when you assume. And assuming your employees are happy and your job is safe are good examples. Here are four common signs that someone is taking their job for granted and what those actions inadvertently say to others: 1. Tardiness = "It really doesn't matter to me … [Read more...] about Remember what they say about assumptions
Creative approach to employee tardiness results in improved productivity
Broad and Cassel, a Florida-based law firm with nine locations across the state, wanted to address the issue of employee tardiness and explored the possibility of implementing a flexible schedule for support staff. "I took into consideration that my staff is composed of many parents/single parents," says office administrator Lourdes Sanders. "A flexible schedule would give … [Read more...] about Creative approach to employee tardiness results in improved productivity
Tight training budget? Try reading with your staff
By Steve M. Cohen bio Many offices place a low priority on training. It's an understandable situation, but one that rarely leads to positive results. Whether you're dealing with office technology, procedure or specialized skills, training is not something managers should take for granted. Training can also be related to good morale, professional development, and team … [Read more...] about Tight training budget? Try reading with your staff
3 ways you can boost office morale fast
Which would you rather have: an upbeat, engaged staff that contributes to a successful law practice or a staff that grudgingly shows up for work each day and plods through required tasks? Obviously, the first choice is preferable. In reality, however, your staff probably includes at least several employees who fit the latter category. Still, if most employees are happy, you … [Read more...] about 3 ways you can boost office morale fast
Management at a glance
Click to expand Related reading: Seattle office provides financial education for staff 3 bonus formulas that boost staff productivity The surprising answer to what your staff really wants … [Read more...] about Management at a glance