1. Reduce the interruptions. During busy times, move the chair around so the back is to the door. People hesitate to interrupt when they can't make immediate eye contact with the administrator. Stand up when people come on and stay standing. As long as the administrator is standing, the visitor won't start up a long conversation. Put a few books in the visitor's chair so … [Read more...] about 16 quick ideas to make you a better manager
Managing staff
Watch out for resume fraud
By Lynne Curry, Ph.D, SPHR bio The new business manager you hired—the one with the terrific resume and reference? It turns out she never worked for the employers named on the resume or knew the supervisors listed as references—despite the glowing recommendations they wrote for her. Instead, she paid for a legitimate-appearing, completely phony resume and … [Read more...] about Watch out for resume fraud
The skill your employees think you’re lacking and how you can do better
Strong communication skills are necessary at every career stage, but especially for those in leadership positions. In a new study from Robert Half Management Resources, however, nearly one in three workers (30 percent) did not give their boss high marks in this area, reporting communication and diplomacy are where their managers most need improvement. Greater technical … [Read more...] about The skill your employees think you’re lacking and how you can do better
How to spot the employees about to quit and how to change their minds
A new study, Why Do Workers Quit?, conducted by Glassdoor Economic Research, finds employees that stagnate in a job too long are more likely to leave their employers rather than move to a new role within the company. The economic research arm of Glassdoor looked at more than 5,000 job transitions¹ from resumes submitted to the site and combined that data with company … [Read more...] about How to spot the employees about to quit and how to change their minds
Five things law office managers need to know about the Trump travel ban
We'll leave it to others to argue whether it's legal, moral, or wise. What we can tell you is that President Trump issued an Executive Order Jan. 27, 2017, establishing a travel ban that can affect healthcare providers. Litigation has resulted in a temporary reprieve from the ban issued on Feb. 3. However, while this matter is being debated, it's a good idea to understand … [Read more...] about Five things law office managers need to know about the Trump travel ban
Most outrageous employee excuses for being late
Are any of your staff members chronically late for work? If so, they're not alone. According to a new CareerBuilder survey, when asked how often they come in late to work, more than 1 in 4 workers (29 percent) admitted they do it at least once a month—up from 25 percent last year—and 16 percent say it's a weekly occurrence for them—up 3 percentage points since last year. More … [Read more...] about Most outrageous employee excuses for being late
Are your staff’s poor phone skills destroying your marketing efforts?
By Elizabeth M. Miller, MBA bio Every law firm invests firm profits on client development and marketing, no matter how large or small the firm or the budget might be. The goal of investing those revenues in marketing is to make your law firm phone to ring—with a potential client holding a retainer check on the other end of the line. This phone call in turn generates … [Read more...] about Are your staff’s poor phone skills destroying your marketing efforts?
Focus on employee health and see an increase in productivity
A survey of executives at large corporations, conducted by CoreNet Global and CBRE Group, Inc., has found that when a company focuses on employee health and wellness, there is an increase in engagement and retention rates and a decline in absenteeism. "Corporations that take an active role in managing health and wellness programs for employees are seeing positive returns on … [Read more...] about Focus on employee health and see an increase in productivity
The truth behind the “Blue Monday” myth
"Blue Monday" is an annual phenomenon that was the subject of a viral Facebook post seen by millions of people. Observed on the third Monday in January, it's supposedly the most depressing day of the year. Crisis Text Line, the free, nationwide, 24/7 text message service for people in crisis, looked to its data to debunk "Blue Monday" once and for all. The day's origins … [Read more...] about The truth behind the “Blue Monday” myth
How job candidates can blow the interview process
Interviews are vulnerable times. There aren't many things more nerve-wracking than walking into a room of people you desperately want to impress. In a new survey from CareerBuilder, employers shared the most memorable job interview mistakes candidates have made and how body language can hinder their chances of moving forward in the interview process. According to the … [Read more...] about How job candidates can blow the interview process