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Managing staff

Preventing an active shooter tragedy and saving your life

October 13, 2017

By Lynne Curry  bio According to the Bureau of Labor Statistics, workplace homicides are on the rise. Forty-four or 69.8% of the sixty-three incidents for which analysts have determined the incident's duration ended in less than five minutes. Twenty-two incidents ended in less than two minutes. Sixty percent of the incidents ended before police arrived on the … [Read more...] about Preventing an active shooter tragedy and saving your life

10 interview questions that reveal the true personality of every job applicant

October 13, 2017

Interviewing job candidates is perhaps the most serious responsibility of management. A bad hire is a full-time disaster, because the lawyers, the staff, and the manager spend more time with that person than they do with their own families. Interviewing is an artificial situation and managers get tricked by it. Everybody can have a pat answer to the standard questions of "what … [Read more...] about 10 interview questions that reveal the true personality of every job applicant

Emotional retention: New strategies to retain top talent

October 6, 2017

By Brenda Barnes  bio Great businesses are built with great people. In today's competitive employment market, it's hard enough to recruit those great people, but the real challenge is getting them to stay. Traditional retention strategies haven't worked so it's time to take a fresh look at how to keep the best people you have. Benefits vs. retention We often confuse … [Read more...] about Emotional retention: New strategies to retain top talent

A dozen cybersecurity tips for mobile device users

October 6, 2017

The vast majority of Americans—95%—now owns a cellphone of some kind, and the percentage of Americans with smartphones has risen to 77%. Navigating the waters of security in the wake of this expansive usage of mobile devices presents serious challenges for families and businesses alike. In recognition of National Cybersecurity Awareness Month, the Illinois Bankers Association, … [Read more...] about A dozen cybersecurity tips for mobile device users

I started sending my team a weekly inspirational email and something extraordinary happened

September 29, 2017

By Robert Glazer  bio A few years ago I began the habit of getting up earlier and writing in my journal, taking the time to be reflective, appreciative, and grateful. I went over my goals each morning and my values. I devoted time to reading stories and quotations that inspired me. Finding, reading, and journaling about these pieces of inspiration soon became an … [Read more...] about I started sending my team a weekly inspirational email and something extraordinary happened

Firms spend average of $12,000 to recruit and train each entry-level lawyer

September 29, 2017

Newly minted associates may see employers extend more job offers, research indicates. Nearly one-quarter (22 percent) of lawyers recently interviewed by Robert Half Legal said their law firm plans to increase its hiring of first-year associates in the next 12 months, while 67 percent indicated no change in hiring activity and 7 percent plan a decrease. Not only are law firms … [Read more...] about Firms spend average of $12,000 to recruit and train each entry-level lawyer

Five personalities to weed out when hiring for staff positions

September 22, 2017

Just as important as being able to do the work and being willing to do the work is having a personality that fits the job. Five traits can spell disaster in law firm staffing. Those five traits can cause severe friction within the staff. They can stymie the work. And they can undermine the administrator. Here's a definition of each plus the detection questions to ask and the … [Read more...] about Five personalities to weed out when hiring for staff positions

Higher wages, better health benefits, or larger tax refunds? Survey looks at 2017 payroll trends

September 22, 2017

Every year, the American Payroll Association (APA) conducts an annual survey for National Payroll Week, with the goal of helping American employee better understand their paychecks. According to the APA, this knowledge can help employees make smarter decisions with how they're paid. "Maximizing your paycheck is immensely important," said Dan Maddux, executive director of the … [Read more...] about Higher wages, better health benefits, or larger tax refunds? Survey looks at 2017 payroll trends

Why your career depends upon building respect from your staff

September 22, 2017

Whether you are a new administrator or an old one, don't expect to keep the job for long without the respect of staff. Respect is not something that comes with a job title or a business card. It has to be earned. And for the most part, that means treating the employees as well as or better than the clients are treated. With me, not for me Leadership starts with respect, and … [Read more...] about Why your career depends upon building respect from your staff

Is a false sense of confidence among your employees exposing your practice to costly phishing emails?

September 22, 2017

Intermedia, a cloud business applications provider, has released Part 1 of its 2017 Data Vulnerability Report, which examines the security behavioral habits of more than 1,000 office workers in the United States. Your employees are unknowingly granting hackers access Despite organizations educating employees about cyber threats and security best practices, office workers … [Read more...] about Is a false sense of confidence among your employees exposing your practice to costly phishing emails?

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6 realities about client billing and how to address them

Unlocking the marketing potential of front desk staff in your law firm

Client confidentiality and data security quiz

Working on everything everywhere all at once? Try monotasking

Payroll Part 1: In-House or Outsource

Your Career

Working on everything everywhere all at once? Try monotasking

Wide Awake and Working (in Your Head)? Here’s How to Power Down for Real

Your Role in Preventing Malpractice as a Law Office Administrator

Law Firm Culture: What It Is—and Why It Matters More Than You Think

How to Delegate Without Micromanaging

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