Professionals have been talking about the customer experience and the candidate experience for years, so it was bound to happen. Another term is now being batted around in human resource and management circles: the employee experience. Before you dismiss it as another buzz term or, worse, a fad, consider the implications of ignoring this crucial aspect of managing your law … [Read more...] about What’s the ‘employee experience’ like at your law firm?
Managing staff
Matching your management style to your employee’s personality
Much like one bad apple, one bad employee can spoil the whole bunch in your office, says Dr. Steve Cohen, Principal, Lead HR Consultant at HR Solutions On-Call. Cohen, who is often described as a "mess management" expert for his ability to solve people problems for vulnerable organizations, says the typical job is always built on the issue of technical skills, but … [Read more...] about Matching your management style to your employee’s personality
How to handle same-sex office romances
Question: Two women who work at our office have recently become romantically involved—with each other. My problem isn't with the fact that they are both women, but that they are coworkers. How should I handle the situation? Answer: Workplace romance is a difficult topic for a manager to broach because it seems as if it's an intrusion on employees' personal lives. On the other … [Read more...] about How to handle same-sex office romances
8 actions to be an exceptional listener
By Stacey Hanke bio Most people consider themselves to be good listeners, finding it hard to admit otherwise. We know listening is vital to building strong relationships with coworkers, managers, clients, and leadership. In fact, it is considered to be the single most important communication skill necessary, valued more highly than speaking, in the business world. We spend … [Read more...] about 8 actions to be an exceptional listener
How to manage maternity or leaves of absence
Employee leaves of absence for maternity or medical reasons can be tricky to navigate and can place heavy staffing and workload burdens on small and mid-sized practices, says Chris Lessard, an HR advisor with CEDR HR Solutions. Lessard, a California-based attorney, says practices can face potential discrimination claims for violating leave-of-absence laws, along with … [Read more...] about How to manage maternity or leaves of absence
To-Dos: Your February office checklist
February might be a short month, but there's a lot packed into it. Here are 7 areas you can tackle this month to help improve profits, protect the firm, and boost morale. 1. Review each department's revenues. By now the profit and loss statement for 2022 is in. Review the gross revenues of the firm and the revenues for each department if the firm practices in more than … [Read more...] about To-Dos: Your February office checklist
Communication DOs and DON’Ts
Managers still spend a great deal of time communicating face to face, despite the proliferation of technology. However, because of technology, verbal communication skills sometimes take a backseat to written communication skills. Nevertheless, how you say something can be as important as what you say. With this in mind, here are communication DOs and DON'Ts. DO Make sure … [Read more...] about Communication DOs and DON’Ts
4 ethics rules your staff might be violating
It's not just attorneys in your office who have to follow the rules of ethics. Your staff members have to follow them, too. It doesn't matter where the violation comes from, says law management consultant Jan Henderson of RJH Consulting in Jackson Hole, WY. What governs is the rule of respondeat superior, or "let the master answer." The employer is held accountable for the … [Read more...] about 4 ethics rules your staff might be violating
Half of today’s U.S. legal professionals have flexible work arrangements
Special Counsel, a provider of legal consulting, attorney recruiting, legal talent, legal technology and eDiscovery solutions, recently released its 2019 Salary Guide, which includes comprehensive national salary and benefits data and total compensation figures for in-demand legal positions at law firms and companies ranging in size. According to this year's guide, with the … [Read more...] about Half of today’s U.S. legal professionals have flexible work arrangements
Always ask these 7 questions before you fire a staffer
They are the seven-question solution. They have become the standard for determining whether a firing is justified. A "no" answer to any one of them leaves room for argument that a dismissal was discriminatory. They are the seven questions arbitrators ask when settling firing disputes. They are a valuable pre-termination checklist to determine whether a firing is … [Read more...] about Always ask these 7 questions before you fire a staffer