Cross-training your law office staff can be a game-changer, allowing your team to become more versatile, efficient, and adaptable. By equipping your employees with a broader skill set, you're better prepared to handle the diverse demands of the legal profession. Consider the following advantages of cross-training and examples of administrative duties where cross-training can … [Read more...] about Cross-Train Your Staff: Benefits, Strategies & Examples
Managing staff
How Great Managers Delegate
When it comes to delegating work to staff, managers rarely hit a happy medium. Instead, they tend to fall at the ends of the spectrum: those who do not delegate enough and those who delegate too much. But by far, it is the under-delegators who are greatest in number. And it is under-delegation that most causes employees to lose interest in their jobs. Lack of delegation … [Read more...] about How Great Managers Delegate
How to Support a Grieving Employee
When an employee is grieving a loss, a good manager can make things a little easier at work. The grieving process is deeply personal and varies from individual to individual, so it’s crucial to approach each situation with empathy and flexibility. Here are some ways officeAll Users management can support a grieving employee: Express condolences: Offer sincere condolences … [Read more...] about How to Support a Grieving Employee
Getting Your Head Back in the Game After Vacation
As a dedicated law office administrator, taking time off for vacation is essential for personal well-being and professional growth. However, stepping back into your role after a break can be daunting due to the unique responsibilities and intricacies of the position. To ensure a seamless reintegration and effective prioritization of tasks, here are specific and tailored tips … [Read more...] about Getting Your Head Back in the Game After Vacation
Generational Friction at the Front Desk: Managing Millennials, Boomers, and Gen Z in One Office
Practical strategies for resolving workplace tension and improving communication between age-diverse staff Your front desk is the face of the firm—but behind that polished smile, there may be tension simmering. It’s not uncommon to have Baby Boomers, Millennials, and Gen Z employees working side-by-side, each with different habits, expectations, and communication styles. Add … [Read more...] about Generational Friction at the Front Desk: Managing Millennials, Boomers, and Gen Z in One Office
The Heroine with a Headcount: Handling the Disruption Diva
By Lynne Curry Question: We thought we’d hit the jackpot when we hired “Sonali.” She possessed all the right skills, and her interview dazzled. My manager said, “I love her fresh thinking. Keep her happy; we need her.” The trouble surfaced in week three. Sonali pinged me on Slack. “FYI—our ticket system’s outdated. I built a new one in Notion. Should triple … [Read more...] about The Heroine with a Headcount: Handling the Disruption Diva
How to Implement a Leave Donation Program for Disasters
When one staff member faces a serious personal crisis—a medical emergency, natural disaster, or family tragedy—it often sends ripples through the whole office. Colleagues want to help, but don’t always know how. A leave donation program can offer a practical and compassionate way for staff to support each other during tough times by voluntarily donating their unused paid leave … [Read more...] about How to Implement a Leave Donation Program for Disasters
Law Firm Culture: What It Is—and Why It Matters More Than You Think
Law firm culture isn’t just a buzzword—it’s the day-to-day environment your attorneys, staff, and clients experience. It's how people interact, how work gets done, and how success is defined and celebrated. And as a law office administrator, you have more influence over it than you might realize. Let’s look at what makes culture bad, what makes it great, and how you can help … [Read more...] about Law Firm Culture: What It Is—and Why It Matters More Than You Think
July Is a Great Month to… Tackle What Gets Overlooked the Rest of the Year
Let’s be honest—law office life moves at lightning speed most of the year. There are deadlines to meet, clients to serve, and a constant shuffle of priorities. But July? July is different. The courts slow down, partners take vacations, and the calendar loosens just enough to give you some breathing room. That makes this the perfect month to catch up on the things that always … [Read more...] about July Is a Great Month to… Tackle What Gets Overlooked the Rest of the Year
How to Delegate Without Micromanaging
If you’ve ever handed off a task only to feel your fingers twitching with the urge to take it back, you’re not alone. Delegation can be tricky, especially when you’re used to being in control or when the stakes feel high. But there’s a sweet spot between giving your team freedom and staying in the loop—and that’s where the magic of good supervision happens. Here’s how to … [Read more...] about How to Delegate Without Micromanaging