Accurate time tracking is the foundation of a profitable law firm. Yet, many firms lose thousands—if not millions—of dollars each year due to untracked or underreported billable time. Poor timekeeping habits, delayed entries, and inefficient processes can eat away at revenue without anyone noticing. As a law office manager, you can help attorneys and staff develop better time … [Read more...] about How Attorneys and Staff Can Improve Timekeeping Habits to Avoid Lost Revenue
Billing & collections
Make Every Minute Count: Best Practices for Year-End Timekeeping and Billing
By Camille Stell As the end of the year approaches, many law firms feel increased billing pressure. Clients want to close out matters, attorneys want to hit revenue goals, and accounting departments are racing to finalize the books. For paralegals and staff, this is the season when accurate, consistent, and timely timekeeping is more important than ever. Why Detailed … [Read more...] about Make Every Minute Count: Best Practices for Year-End Timekeeping and Billing
Billing for Paralegal and Support Staff Work: What’s Permissible?
Billing for paralegal and support staff work can be a valuable way to maximize a law firm’s revenue—when done correctly. However, improper billing practices can lead to client disputes, ethical violations, and even disciplinary action. As a law office manager, you play a key role in ensuring that your firm’s billing for non-attorney work is both ethical and compliant with … [Read more...] about Billing for Paralegal and Support Staff Work: What’s Permissible?
Shifting Towards Alternative Fee Arrangements
Navigating the complexities of billing and financial management in a law office can be challenging, particularly with the shift towards alternative fee arrangements. As a law office manager, you're at the helm of ensuring that the financial aspects of the practice run smoothly, from billing and collections to overall financial planning. First, let's talk about … [Read more...] about Shifting Towards Alternative Fee Arrangements
How to Give Your Collections Engine a Tuneup
When your collections process is humming along, cash flow stays steady, and everyone from partners to vendors feels confident. But over time, even the most efficient collections system can start to sputter. Let’s talk about how to give your collections machine a tuneup so you can keep your financial engine running strong. 1. Revisit Your Billing and Invoicing Processes Start … [Read more...] about How to Give Your Collections Engine a Tuneup
9 Effective Strategies to Handle Difficult Clients
As a law office manager, you wear many hats, from overseeing administrative tasks to ensuring client satisfaction. One of the most challenging aspects of your role is dealing with difficult clients. Handling such clients effectively is crucial for maintaining the firm's reputation, ensuring smooth operations, and fostering a positive work environment. This article provides … [Read more...] about 9 Effective Strategies to Handle Difficult Clients
8 Ways to Keep your Clients Happy with You
Happy and satisfied clients not only contribute to the success of your firm but also become valuable advocates for your services. By providing exceptional client experiences, you can build strong relationships, foster loyalty, and promote positive word-of-mouth referrals. In this article, we will explore essential tips to help law office administrators improve client … [Read more...] about 8 Ways to Keep your Clients Happy with You
Enforce Your Billing and Collection Guidelines
Getting paid or not getting paid to a great extent depends on the firm’s billing and collection guidelines—and whether they are enforced. Without guidelines, the firm is asking for money loss. Billing is haphazard, collection work isn’t done regularly, personal clients aren’t always satisfied with their bills, and corporate clients may hold up payment or contest the … [Read more...] about Enforce Your Billing and Collection Guidelines
8 Common Mistakes in Client Billing and How to Avoid Them
Billing errors are common and can lead to disputes, loss of client trust, and financial setbacks. Here’s an overview of common mistakes in client billing and strategies to avoid them. One frequent mistake is inaccurate time tracking. Lawyers often juggle multiple clients and tasks, making it easy to misrecord billable hours. To avoid this, implement a robust time-tracking … [Read more...] about 8 Common Mistakes in Client Billing and How to Avoid Them
9 Ways to Maximize Collections and Boost Revenue
Maximizing collections is crucial for maintaining a healthy cash flow and sustaining the growth of your firm. By implementing strategic initiatives and adopting proactive approaches, you can significantly boost your collection efforts. In this article, we will guide you through essential tips and best practices to help you optimize collections and increase revenue for your law … [Read more...] about 9 Ways to Maximize Collections and Boost Revenue