As a dedicated law office administrator, taking time off for vacation is essential for personal well-being and professional growth. However, stepping back into your role after a break can be daunting due to the unique responsibilities and intricacies of the position. To ensure a seamless reintegration and effective prioritization of tasks, here are specific and tailored tips … [Read more...] about Getting Your Head Back in the Game After Vacation
Available for NL
Safety Briefing: Driving Guidelines for Law Office Employees
Dear Law Office Team, The purpose of this safety briefing is to emphasize the importance of safe driving practices for both work-related driving and personal commutes. As employees of our law office, it is crucial to prioritize safety on the road to protect not only ourselves but also our colleagues and the general public. Please take a few moments to review the following … [Read more...] about Safety Briefing: Driving Guidelines for Law Office Employees
Beyond the Billable Hour: How Managers Can Help Drive Revenue
Tech investments, smoother workflows, and better client service all boost the bottom line—even if you don’t bill by the hour. When people think about law firm revenue, they tend to focus on the billable hour. But there's another powerful engine driving profitability that often flies under the radar: operations. How efficiently the firm runs, how clients experience the office, … [Read more...] about Beyond the Billable Hour: How Managers Can Help Drive Revenue
Generational Friction at the Front Desk: Managing Millennials, Boomers, and Gen Z in One Office
Practical strategies for resolving workplace tension and improving communication between age-diverse staff Your front desk is the face of the firm—but behind that polished smile, there may be tension simmering. It’s not uncommon to have Baby Boomers, Millennials, and Gen Z employees working side-by-side, each with different habits, expectations, and communication styles. Add … [Read more...] about Generational Friction at the Front Desk: Managing Millennials, Boomers, and Gen Z in One Office
When the Partners Don’t Agree: Staying Neutral Without Getting Stuck
Tips for handling conflict among firm leadership without getting pulled into the middle Conflicting personalities and competing priorities between law firm partners can create tension that trickles down to you. One wants to hire more staff, another wants to tighten the budget. One is pushing for a new case management system, another insists the current one is fine. Meanwhile, … [Read more...] about When the Partners Don’t Agree: Staying Neutral Without Getting Stuck
Monthly Financial Review Checklist
Even in the busiest law practices, taking time once a month to review your financials can prevent costly mistakes and keep the firm on solid ground. This checklist gives you a simple, structured way to stay on top of the numbers—whether you're tracking revenue, monitoring expenses, or making sure compliance obligations are met. Think of it as your monthly tune-up to keep the … [Read more...] about Monthly Financial Review Checklist
After Vacation Blues: Fixing the Post-Vacation Slump
By Lynne Curry Question: Three hours after my red-eye landed, I arrived at the office Monday morning and booted up my computer. Unfortunately, my brain didn’t boot up with it. I’m just not ready for my inbox to glare at me with 247 unread messages and a calendar packed tighter than a TSA line. Ten days ago, I left my spreadsheets and Slack threads behind to hike … [Read more...] about After Vacation Blues: Fixing the Post-Vacation Slump
“The Client Was Rude—Now What?” Teaching Staff How to Navigate Difficult Conversations
Real-world scripts and de-escalation strategies for law office managers Even the best law firms will eventually face a client who’s frustrated, emotional—or just plain rude. Legal services are high-stakes, high-stress, and often high-cost, so it's no surprise that tensions sometimes spill over onto front desk staff, paralegals, or even the office manager. When that happens, … [Read more...] about “The Client Was Rude—Now What?” Teaching Staff How to Navigate Difficult Conversations
Payroll Part 1: In-House or Outsource
Payroll is one of those tasks that feels deceptively simple—until you’re the one responsible for it. It’s high-stakes, time-sensitive, and leaves no room for error. The decision to manage it internally or hire an outside provider deserves serious consideration. There’s no universal answer. The best option depends on your firm’s size, budget, staffing, and appetite for risk. … [Read more...] about Payroll Part 1: In-House or Outsource
The Heroine with a Headcount: Handling the Disruption Diva
By Lynne Curry Question: We thought we’d hit the jackpot when we hired “Sonali.” She possessed all the right skills, and her interview dazzled. My manager said, “I love her fresh thinking. Keep her happy; we need her.” The trouble surfaced in week three. Sonali pinged me on Slack. “FYI—our ticket system’s outdated. I built a new one in Notion. Should triple … [Read more...] about The Heroine with a Headcount: Handling the Disruption Diva