Law Office Manager

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National Memo Day: A Reminder to Master the Art of the Office Memo

National Memo Day, celebrated each year on May 21, might not be the most famous observance on your calendar—but as an office manager, it’s a great opportunity to take a fresh look at how you communicate through memos. Whether you’re a frequent memo-sender or haven’t written one in years, this day is a nudge to reflect, refine, and maybe even reboot your approach. If your … [Read more...] about National Memo Day: A Reminder to Master the Art of the Office Memo

Using Performance Improvement Plans (PIPs) Effectively with Staff

One of the toughest parts of your job is addressing underperformance. It’s never fun to have those difficult conversations, but when handled thoughtfully, they can be a real turning point—not just for the employee, but for your whole team. That’s where a Performance Improvement Plan (PIP) comes in. Done right, a PIP isn’t a punishment—it’s a tool for clarity, accountability, … [Read more...] about Using Performance Improvement Plans (PIPs) Effectively with Staff

Build a fortress: A strong workplace security culture

In today's increasingly digital and interconnected world, safeguarding sensitive information and protecting the privacy of clients is paramount for law offices. As the manager responsible for maintaining the security of your firm, fostering a strong workplace security culture is essential to mitigate risks and ensure the integrity of your operations. By implementing proactive … [Read more...] about Build a fortress: A strong workplace security culture

How to create a welcoming workspace with office design and ergonomics

You understand the significance of creating an environment that fosters productivity, comfort, and professionalism. The design and ergonomics of your law firm's workspace play a crucial role in enhancing employee satisfaction, promoting collaboration, and leaving a positive impression on clients. 1. Strike a balance between functionality and aesthetics When designing your … [Read more...] about How to create a welcoming workspace with office design and ergonomics

How to write a job description

Writing a job description for a job in a law office requires careful consideration of the role's responsibilities, qualifications, and the overall culture of the office. Here's a step-by-step guide to help you create an effective job description: 1. Job Title: Choose a clear and concise job title that accurately reflects the position. For example, "Legal Assistant," … [Read more...] about How to write a job description

Could you be doing more to make your receivables less?

Unpaid invoices and overdue accounts can lead to cash flow issues, hinder business growth, and strain client relationships. Consider these strategies to help you keep receivables low and improve the overall financial stability of your firm. Clear and Detailed Fee Agreements The foundation of any successful receivables management strategy begins with transparent and … [Read more...] about Could you be doing more to make your receivables less?

Administrator a key player in firm’s ethics and integrity

A law office administrator plays a vital role in maintaining the ethical standards and integrity of the firm. Your responsibilities encompass a range of tasks that have a direct impact on the firm's reputation, client relationships, and overall success. Here are key ethical considerations that should guide your actions and decisions as a law office … [Read more...] about Administrator a key player in firm’s ethics and integrity

Case Management Audit Checklist

Objective: Ensure efficiency, compliance, and client satisfaction in the case management process. Use this checklist during regular audits to assess the effectiveness of case management practices and identify areas for improvement. 1. Case Load Distribution Workload Balance: Verify that cases are distributed equitably among attorneys to avoid … [Read more...] about Case Management Audit Checklist

Prove tech competency at your law firm

By Doug Striker Clients are increasingly asking law firms to prove tech competency before signing contracts for work. Why? Because they know that good tech skills translate into more efficient production, which translates into more bang for their buck. Simply put: Clients don’t want to pay high hourly rates if the people producing the work don’t know how to, say, format a … [Read more...] about Prove tech competency at your law firm