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MANAGING STAFF

Quarterly feedback from attorneys works well

At one law firm, attorneys fill out a one-page feedback form for their secretaries every quarter. It has just three questions for the attorney to answer:

-What the attorney wants the secretary to do more of

-What the attorney wants the secretary to do less of

-And what should stay the same

Each attorney discusses the answers one-on-one with the secretary, and the questions are easy to talk about because they cite opinions, not what the secretary is doing right or wrong.

Keeping that up every quarter is admittedly difficult, but it is worth the effort because it prevents performance problems from getting out of hand.

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